Train guard's heartbreaking reply goes viral
A poignant exchange between a railway worker and passenger reveals the hidden emotional toll on transport staff, sparking widespread discussion about compassion in public transport.
A poignant exchange between a railway worker and passenger reveals the hidden emotional toll on transport staff, sparking widespread discussion about compassion in public transport.
A compassionate care worker from Port Talbot has been celebrated at the prestigious national Care Home Awards for her outstanding commitment to residents' wellbeing and innovative approach to elderly care.
Julie Inch from Aberdare has been recognised with a major national care award for her outstanding dedication and compassionate service in the care sector.
A violent robber who racially abused a Birmingham shop worker and hurled vodka bottles during a terrifying robbery has been sentenced to prison.