Nationwide Building Society has issued a direct response to a customer's public request for a major new feature to be added to its mobile banking services.
Customer Calls for Mobile Cheque Scanning
The plea was made on the social media platform X, formerly known as Twitter. A customer of the mutual society publicly asked if there were any plans to introduce a facility allowing users to pay in cheques via the Nationwide mobile app.
The user expressed frustration, stating it was "such a pain having to go in branch" to deposit paper cheques, highlighting a demand for the digital convenience offered by some competitor banks.
Nationwide's Official Response
In a reply posted on 30 December 2025, Nationwide addressed the query directly. A representative for the building society stated: "Whilst this isn't a feature we currently offer, we're always looking to improve our products and services."
The response did not confirm any immediate development plans but signposted the customer to the official feedback form on the Nationwide website. The society confirmed that all submitted feedback is reviewed and appropriate action is taken where needed.
How to Submit Your Feedback
Nationwide encourages all members and account holders to share suggestions that could improve their experience. The society says: "Get the most out of your interactions with us. If there is something we can do that will make things easier for you, tell us."
This includes accessibility needs, such as requesting staff to speak more slowly and clearly in branch or on the phone. By submitting feedback, customers consent to Nationwide collecting and using the information provided, in line with its privacy policy available at nationwide.co.uk/privacy.
Current Cheque Deposit Instructions
For now, customers must continue to use traditional methods to pay in cheques. Nationwide's guidance includes the option to post cheques to a local branch, with strict instructions to ensure they are processed correctly:
- The cheque must be in date, signed, and dated.
- The words and figures on the front must match.
- On the back, on the right-hand side only, write:
- The account holder's name(s)
- Your signature
- The date
- A contact number
- The sort code and account number
- The left-hand side of the cheque must be left blank for processing.
Failure to include all these details may result in the cheque being rejected. Nationwide, which has branches in cities including Birmingham, continues to assess customer demand for digital innovations like mobile cheque deposit as part of its ongoing service review.
