Santander has confirmed a 60-day rule for customers who are set to receive a £180 payout. The bank, which operates branches in Birmingham, is offering a £180 switch incentive to eligible customers. According to the bank's official website, the offer is not available to customers who held a current account with Santander on January 1, 2025, or to those who have previously benefited from a Santander switcher incentive. However, for those who qualify, a £180 reward is available.
Eligibility Criteria for the £180 Switch Incentive
To be eligible for the incentive, Santander states that customers must open an eligible current account, request a switch using the Current Account Switch Service before the offer concludes, complete the switch within 60 days of making the request, have at least two active selected household Direct Debits, and deposit £1,500 into the account.
Payment Timeline
Customers can expect to receive the payment within 90 days. The bank's website confirms: "90 days after your request to switch, if you meet eligibility criteria, you'll receive your £180." A member of the bank's social media team also clarified the timeline in response to a customer query on X. The customer asked: "I've completed the terms for the bank switch around a week ago or so, when can I receive my switch incentive?"
In reply, a Santander employee explained that the switch bonus is assessed within 60 days and paid within 90 days. When the customer pressed for a faster payout, the employee stated: "Unfortunately, this isn't possible I'm afraid." The bank further clarifies: "We'll check your Santander account 60 days after the switch has been instructed. If you qualify, we'll make the switcher offer payment to you within 30 days following our decision. The payment will be made directly into your Santander account. No alternative payment is available."
