The Plough in New Ollerton has achieved a remarkable national accolade, securing the prestigious title of Marston's Pub of the Year for Best Guest Experience. This honour recognises the establishment's exceptional commitment to customer service, with the pub outperforming more than 1,000 competitors across the country to claim the top spot.
A Community Hub at the Heart of New Ollerton
As the vibrant centrepiece of New Ollerton, The Plough has evolved into a genuine community focal point. It regularly hosts various local sports teams and serves as a meeting place for the local Women's Institute. Marston's management highlighted that the pub fosters an inclusive environment where everyone feels welcome, whether they are enjoying a quiet drink, participating in a darts night, or attending one of the popular themed music evenings.
Licensee Josh Daggett on the Award Win
Josh Daggett, Licensee at The Plough, expressed his delight at the achievement. He stated, "We're absolutely thrilled to win this award. It's a real team effort – my partner Jessey and I put our heart into everything we do at the pub."
Daggett emphasised the pub's transformation over the past three years, noting, "For us, it's all about creating a space where people feel at home. When we took over three years ago, the pub had lost its identity. Now, it's a place where people come together, whether they're here every week or just coming out for the first time in years."
Creating Memorable Experiences for Guests
Renowned for its friendly atmosphere and strong community spirit, The Plough has dedicated significant effort to ensuring every visit is special for patrons. The pub offers a diverse range of activities, including:
- A variety of tribute acts and live music performances
- Casual, in-house darts and pool leagues
- Regular themed evenings that encourage social interaction
The establishment takes pride in providing locals with compelling reasons to gather and connect, reinforcing its role as a community cornerstone.
Focus on Meaningful Interactions
Josh Daggett further elaborated on the pub's philosophy, saying, "To see such fantastic guest feedback is brilliant. Especially when it comes to the variety of live music we provide, an area which we've really worked on in the past year."
He added, "We empower our team to make every interaction count and it's why winning this award is so special. That quick chat over the bar might be the only conversation someone has all day, so we make sure it matters. It's not just about pouring a pint, it's about creating moments people remember."
This award underscores The Plough's dedication to excellence in hospitality and its vital contribution to the social fabric of New Ollerton.
