TUI Issues Critical Repatriation Update for UK Tourists in Middle East
Travel giant TUI has issued a significant update regarding the repatriation of UK tourists currently in the United Arab Emirates, Qatar, and Bahrain. The company is actively monitoring the evolving situation in the Middle East region and adhering to the latest guidance from the UK Foreign, Commonwealth & Development Office (FCDO).
Safety as the Highest Priority
The safety of our customers is our highest priority, stated TUI in their official communication. They emphasized that they are closely watching developments and coordinating with airline partners to ensure secure arrangements for bringing tourists back to the UK once it is deemed safe to do so.
Tourists in the affected areas are advised to follow local guidance, remain in their hotels or accommodations, and avoid any non-essential travel. TUI has expressed gratitude for the patience and understanding of customers during this challenging period.
Repatriation Plans and Operational Details
In Europe, German media reports indicate that TUI expects to repatriate stranded customers within several days. Chief Executive Sebastian Ebel outlined the company's strategy, which involves utilizing partner airlines such as Emirates, Qatar Airways, and Etihad Airways to facilitate the return of holidaymakers to the European Union continent.
Additionally, TUI's own carrier, TUI Fly, has aircraft on standby pending necessary flight approvals. The company is maintaining contact with nearly all affected customers through its mobile application to provide real-time updates and support.
Guidance for Upcoming Travel and Customer Support
For customers scheduled to travel to destinations in these areas up to and including March 8th, TUI's pre-travel team will proactively reach out ahead of departure dates. The company is processing bookings in chronological order and will call to discuss available options.
Alternatively, customers can contact TUI directly at 0203 451 2688. However, due to an exceptional volume of calls, there may be delays in response times. TUI appreciates customer cooperation and understanding as they navigate this complex situation.
