The Department for Work and Pensions (DWP) has issued a stark warning to hundreds of thousands of people receiving legacy benefits, urging them not to ignore a crucial letter that is now landing on doormats across the country.
What is the 'Managed Migration' Letter?
Officials have confirmed they are sending out formal notices, known as managed migration notices, to households currently claiming benefits that are being phased out. This letter is the official invitation to apply for Universal Credit, which is replacing the old system.
Labour's DWP minister, Sir Stephen Timms, stressed the importance of the document, stating: "If you get that letter asking you to move to Universal Credit, don't ignore it. It's crucial to respond, so you can keep getting the support you're entitled to." The letter will clearly state the deadline by which you must submit your application for the new benefit.
Which Benefits Are Ending?
The tax credits system has already closed, meaning Working Tax Credit and Child Tax Credit are no longer available. The following legacy benefits are also being wound down as part of the move to Universal Credit:
- Income-related Employment and Support Allowance (ESA)
- Income Support
- Income-based Jobseeker's Allowance (JSA)
Income Support and income-based Jobseeker's Allowance will officially close at the start of April 2026, marking a final deadline for the transition.
Specialist Support for Vulnerable Claimants
The DWP has emphasised that personalised help is available, particularly for more vulnerable claimants. For those on Employment and Support Allowance (ESA), the department has been running an 'enhanced support journey'.
Sir Stephen Timms revealed that over 95 percent of ESA claimants have now moved to Universal Credit, with around 40 percent of those receiving this tailored, one-to-one assistance. "Over 220,000 vulnerable people have now got the specialist support they need to move to Universal Credit," he said, framing it as proof of a social security system built on respect.
The department assures that help is available through its dedicated helpline, online guidance, and via Citizens Advice, to ensure no one gets left behind during the process.
What You Need to Do
If you receive the managed migration letter, you must act before the stated deadline to avoid your existing benefit payments stopping. The letter will contain all the necessary information to start your claim.
If you need more time due to a good reason, you can request an extension by calling the Universal Credit Migration Notice Helpline on 0800 169 0328. The line is open Monday to Friday, from 8am to 6pm.
The DWP's message is clear: responding to this letter is not optional; it is an essential step to continue receiving financial support.
