Wetherspoons customers slam 'horrible' new jacket potatoes
Pub chain Wetherspoons faces backlash over its new menu of jacket potatoes, with diners branding them 'tasteless' and 'dreadful'. Details on the January sale items inside.
Category : Search result: customer complaint
Vote in The Lexicon Bracknell 2025 Awards Now
The Lexicon in Bracknell launches its 2025 Awards, calling on the community to vote for outstanding retailers and services. Cast your vote by Feb 20, 2026, for a chance to win gift cards.
5,000 customers miss out as fashion brand Huh. Ltd fails
Nearly 5,000 customers of collapsed fashion brand Huh. Ltd will not receive orders or refunds. Administrators confirm debts of £575,000. Find out what happened and your rights.
Pensioner's six-month wait for DWP underpayment answer
A furious retiree waited half a year for the DWP to respond to a state pension underpayment query. Pensions expert Becky O'Connor intervened. Read the full story.
EVRI apology as parcel sent to auction 200 miles away
A Stoke-on-Trent man tracked his missing AirPods to a Sandwell auction house after EVRI lost them. He drove 200 miles to retrieve them and vows to boycott the delivery firm. Read his story.
Nationwide warns of 7-day payment delays
Nationwide Building Society responds to customer complaints over payments pending for up to seven days. The issue follows a recent £44m fine for weak financial crime controls.
Café's plea to customers: 'Abuse will not be tolerated'
Clent Nurseries in Stourbridge issues a heartfelt message against customer abuse, reminding patrons that staff are 'people with feelings'. Read their call for a respectful New Year.
Nationwide Update on Mobile Cheque Deposit Feature
Nationwide Building Society has responded to a customer's plea for a mobile cheque deposit feature in its app. Read the society's official update and how to provide feedback.
Nationwide £50 Payment Deadline: Act by January 1
Nationwide Building Society warns eligible customers not to miss their £50 'thank you' payment. Check your details and cash cheques before the January 1, 2026 deadline.
Solihull pub reminds customers about good manners
The Greenwood pub in Chelmsley Wood issued a polite social media notice about customer behaviour, stressing that good manners, not shouting, ensures quicker service. Read the full story.
Sutton Coldfield's Folklore Café Saved After Cat Row
Folklore café at Sutton Coldfield station faced shutdown in 2025 over its rescue cat, Betty. Owner Alex Light found an ingenious solution to keep both his business and the feline resident. Discover this unique community hub.
Toby Carvery customers furious over 'worst Santa ever'
Families slam Toby Carvery's 'morning of magic' Santa breakfast event as a major letdown, citing a grumpy Santa and lack of festive cheer. Read the full story of the disappointing £10.99 experience.
Halifax clarifies refund rules after £112 ATM error
Halifax has explained its refund process after a customer in Guatemala was left £112 out of pocket from a failed ATM withdrawal. Learn how to dispute a transaction.
Shein bra leaves woman with burns and blisters
A woman from Durham claims a cheap Shein adhesive bra caused painful burns and scarring. Shein has removed the product and issued a refund. Read her full story.
Lidl customer rages as staff 'won't use manned till'
A Lidl shopper in Farnborough was left furious after claiming staff directed him to self-service. The supermarket has apologised and launched an internal review.
Greggs price rise prompts staff advice on complaints
Greggs confirms small price increases due to inflation, with frontline staff given guidance on handling customer complaints. Find out which items are affected.
Virgin Media O2 opens new Manchester city centre office
Virgin Media O2 has moved 1,100 staff to a new 'marquee' Manchester HQ. The telecoms giant says the city centre location boosts recruitment and hybrid working is here to stay. Read more.
Police Standards Probe into Small Heath Arrest Footage
West Midlands Police refers an incident to its standards department after video shows a handcuffed man being propelled into a police car in Small Heath.
Widower's Virgin Media account transfer nightmare
A grieving widower details his three-month struggle to transfer his late wife's Virgin Media account, facing repeated calls and paying double. Read his full story.
Lloyds Bank on customer 'thank you' payments
Lloyds Bank has addressed customer demands for cash rewards, following Nationwide's £600m payout. Read its full response and how it compares.
Sainsbury's Bank Closes, NatWest Takes Over 1.8M Accounts
Sainsbury's Bank is closing all accounts by December's end, moving 1.8 million customers to NatWest. Find out what this means for your savings, loans, and digital banking access.
Sainsbury's Bank Accounts Close in December as NatWest Takes Over
NatWest is finalising its acquisition of Sainsbury's Bank, moving 1.8 million customers by December. Find out what account holders need to do next.
Octopus Energy Hits Record 90% Customer Satisfaction
Octopus Energy achieves a record-breaking 90% customer satisfaction rating in the latest Ofgem survey, far exceeding the national average. Discover why they lead the market.
Sainsbury's Bank closes all accounts, moves customers to NatWest
Sainsbury's Bank is closing all remaining customer accounts on Monday, completing its transfer to NatWest. Find out what this means for your banking.
Sky customers get £290 refunds as service ends
Sky is refunding customers up to £290 after discontinuing its Sky Live service. Find out if you're eligible and how the refund process works without any action required.
Sky Live axed: Customers to receive refunds up to £290
Sky is refunding customers up to £290 after discontinuing its Sky Live service. The interactive TV feature will shut down permanently on December 4, 2025.
B&M Christmas 'panic' as shoppers 'act like animals'
A shopper witnessed 'disgusting' scenes of panic and staff abuse at a busy B&M store. Discover the shocking details and why retail workers deserve more respect.
Leon scraps Roast Rewards coffee subscription scheme
Leon discontinues its £25 monthly Roast Rewards coffee subscription after less than two years, sparking customer backlash and boycott threats.
TSB Ranked Worst UK Bank in Which? Study
Which? reveals TSB as the UK's worst high street bank with a 67% customer score. Virgin Money, Santander, and Halifax also rank poorly. Discover if it's time to switch banks.
Tesco's 'Evergreen' Christmas Trees Spark 'Woke' Fury
Tesco faces customer outrage and boycott calls after renaming its Christmas trees as 'evergreen trees'. Shoppers slam the 'woke' move. Read the full story.
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