Greggs price rise prompts staff advice on complaints
Greggs confirms small price increases due to inflation, with frontline staff given guidance on handling customer complaints. Find out which items are affected.
Category : Search result: customer complaints
Virgin Media O2 opens new Manchester city centre office
Virgin Media O2 has moved 1,100 staff to a new 'marquee' Manchester HQ. The telecoms giant says the city centre location boosts recruitment and hybrid working is here to stay. Read more.
Widower's Virgin Media account transfer nightmare
A grieving widower details his three-month struggle to transfer his late wife's Virgin Media account, facing repeated calls and paying double. Read his full story.
Lloyds Bank on customer 'thank you' payments
Lloyds Bank has addressed customer demands for cash rewards, following Nationwide's £600m payout. Read its full response and how it compares.
Sainsbury's Bank Closes, NatWest Takes Over 1.8M Accounts
Sainsbury's Bank is closing all accounts by December's end, moving 1.8 million customers to NatWest. Find out what this means for your savings, loans, and digital banking access.
Sainsbury's Bank Accounts Close in December as NatWest Takes Over
NatWest is finalising its acquisition of Sainsbury's Bank, moving 1.8 million customers by December. Find out what account holders need to do next.
Octopus Energy Hits Record 90% Customer Satisfaction
Octopus Energy achieves a record-breaking 90% customer satisfaction rating in the latest Ofgem survey, far exceeding the national average. Discover why they lead the market.
M&S advent calendar design flaw sparks shopper fury
Marks & Spencer faces a flood of complaints after customers struggle to find day one on its £60 '25 Days of Beautiful' advent calendar. Discover the viral backlash.
Ex-Wolves player's bar wants 1am closing amid noise complaints
Chill Wine Bar in Tettenhall, owned by ex-Wolves defender Mo Camara, applies to extend hours to 1am while council investigates noise complaints. Licensing committee decides Dec 9.
Fans furious over 25-minute Heather Small concert
Music fans feel 'ripped off' after Heather Small performed for just 25 minutes at Manchester Cathedral. Organisers accused of mis-selling the event. Read the full story.
Sainsbury's Bank closes all accounts, moves customers to NatWest
Sainsbury's Bank is closing all remaining customer accounts on Monday, completing its transfer to NatWest. Find out what this means for your banking.
Sky customers get £290 refunds as service ends
Sky is refunding customers up to £290 after discontinuing its Sky Live service. Find out if you're eligible and how the refund process works without any action required.
Sky Live axed: Customers to receive refunds up to £290
Sky is refunding customers up to £290 after discontinuing its Sky Live service. The interactive TV feature will shut down permanently on December 4, 2025.
Solihull Council complaints hit three-year high
Solihull Council sees complaints soar to a three-year peak while making crucial decisions on parish mergers, historic building conversions, and the Mell Square redevelopment. Discover the full story.
B&M Christmas 'panic' as shoppers 'act like animals'
A shopper witnessed 'disgusting' scenes of panic and staff abuse at a busy B&M store. Discover the shocking details and why retail workers deserve more respect.
Solihull Council complaints reach three-year high
Complaints against Solihull Council have surged to a three-year peak, driven by issues with waste collections and highway maintenance. Discover the key findings and the council's response.
Leon scraps Roast Rewards coffee subscription scheme
Leon discontinues its £25 monthly Roast Rewards coffee subscription after less than two years, sparking customer backlash and boycott threats.
TSB Ranked Worst UK Bank in Which? Study
Which? reveals TSB as the UK's worst high street bank with a 67% customer score. Virgin Money, Santander, and Halifax also rank poorly. Discover if it's time to switch banks.
Solihull councillor conduct reminder as complaints drop
Solihull councillors receive a conduct reminder after public complaints, though grievances have fallen for the third consecutive year. Read the latest report details.
Tesco's 'Evergreen' Christmas Trees Spark 'Woke' Fury
Tesco faces customer outrage and boycott calls after renaming its Christmas trees as 'evergreen trees'. Shoppers slam the 'woke' move. Read the full story.
Police object to Oldbury restaurant's late-night licence
West Midlands Police and environmental health object to Liam's Lounge in Oldbury extending hours to 2.30am, citing noise concerns for residents. Read the full story.
Anger at Perry Barr wedding venue dubbed 'nightmare'
Residents demand action against Badshah Palace banqueting suite over noise, parking and anti-social behaviour. Councillor's petition aims to change venue usage.
Nationwide offers free 24/7 mental health text support
Nationwide Building Society partners with Shout to provide immediate, confidential mental health support via text. Text 'NATION' to 85258 for free, 24/7 help. No one has to face a crisis alone.
Sainsbury's Recalls Chicken Products Over Allergy Risk
Sainsbury's has urgently recalled two chicken products due to undeclared allergens. Customers are warned not to consume the items and to return them for a full refund.
450 Ofcom complaints over GMB veteran interview
Good Morning Britain faces 452 Ofcom complaints over its handling of a 100-year-old war veteran's poignant Remembrance Day interview. Read the full story and viewer reactions.
British family's 'holiday from hell' in Spain
A Bedford family cut short their £1,800 Spanish holiday after claiming food poisoning and feeling unsafe. Read their shocking experience and why they're now sticking to UK breaks.
BBC responds to Celebrity MasterChef accessibility complaints
The BBC has issued an official statement following significant viewer complaints about accessibility issues during a recent Celebrity MasterChef episode featuring deaf contestant Chris McCausland.
British Gas changes rules affecting millions of customers
British Gas has implemented significant changes to customer accounts that could affect millions of households. Discover how these new rules might impact your energy costs and what you need to know.
BT loses 100,000 broadband customers to rivals
BT Group faces significant customer losses as competitors like Sky, TalkTalk, and Virgin Media O2 lure away broadband subscribers with aggressive pricing and package deals.
Tomato Energy collapses: What customers must do
Another UK energy supplier enters administration, leaving customers protected under Ofgem's safety net. Here's what affected consumers need to know.
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