Brillio Recognized as a Rising Star in European ServiceNow Ecosystem Report
Brillio, the Enterprise AI Accelerator, has announced its recognition as a Rising Star in the ISG Provider Lens ServiceNow Ecosystem Partners Quadrant Report for Europe 2026. This accolade places Brillio in the ServiceNow Consulting and Implementation Services quadrant, underscoring its significant impact in the European market.
Key Strengths Highlighted by ISG
ISG, a leading global technology research and advisory firm, identified several critical factors that distinguish Brillio in the competitive European ServiceNow landscape. The report praised Brillio's deep expertise in the Banking, Financial Services, and Insurance sector, along with its innovative approaches to AI and customer transformation.
BFSI Domain Expertise and Regional Innovation: Brillio has demonstrated leadership by designing Europe's first ServiceNow Financial Crime deployment for a major U.K. general insurer. Additionally, the company developed a comprehensive service management strategy for one of Europe's largest stock exchanges, consolidating five entities while automating regulatory submission controls to enhance efficiency and compliance.
AI-First Delivery Approach: Brillio is making substantial investments in agentic AI through its proprietary Agentic Data and Application Management platform. This initiative scales its ServiceNow practice by co-developing agentic workflows with partners, effectively transforming programs into measurable business outcomes and accelerating AI adoption for clients.
Proprietary PULSE Methodology: The PULSE framework moves engagements beyond mere technical execution to strategic advisory roles. By assessing maturity and defining pathways for future-state execution, this methodology has delivered total cost of ownership reductions exceeding £1 million for major European clients, transitioning them from chaos to controlled operations.
Award-Winning Customer Experience Focus: Brillio's human-centric transformation approach, which integrates IT with organizational change management, received external validation through the 2025 itSMF UK Customer Experience Award. This emphasis on customer experience and business change ensures that technological advancements align with user needs and organizational goals.
Expanded Portfolio: Over the past year, Brillio has significantly broadened its capabilities to include full-stack advisory, implementation, and managed services. The portfolio now features industry-specific solutions such as Operational Resilience, Business Workflows, Sales Order Management, and Configure, Price, Quote systems, catering to diverse client requirements across sectors.
Executive Insights and Market Context
Ashwin Gaidhani, lead analyst at ISG, commented, "Brillio delivers standout value in Europe by combining deep BFSI regulatory expertise with first-in-region innovations such as Financial Crime workflows and multi-entity service consolidation. Its PULSE-led advisory model and award-winning CX transformation approach consistently drive measurable TCO reduction, stronger compliance, and human-centric modernization on ServiceNow."
Vivek Puri, managing director of CX and enterprise transformation at Brillio, added, "Being recognized as a Rising Star by ISG in the European ServiceNow ecosystem is a validation of our team's focused execution and the trust our clients place in us. As European enterprises pivot to AI-governed, upgrade-safe operations, we are uniquely positioned to deliver governed agentic workflows grounded in deep industry expertise — particularly across BFSI, where compliance and innovation must coexist."
The ISG Provider Lens ServiceNow Ecosystem Partners Quadrant Report for Europe 2026 evaluated providers across three key quadrants: ServiceNow Consulting and Implementation Services, ServiceNow Managed Services, and Innovation on ServiceNow. The study assessed 40 companies, with 37 qualifying for the Consulting and Implementation quadrant. Among these, 15 were recognized as Leaders, and only two, including Brillio, achieved the Rising Star designation, highlighting its emerging prominence and potential for growth in the region.
