Nationwide has issued a response after a customer criticised the bank's cheque deposit process, calling for it to modernise its services. The customer took to social media platform X, formerly Twitter, to express frustration: "Please catch up to the 21st century and allow cheques to be paid in online. Just travelled to my local branch, no paying in envelopes available."
Nationwide's Response
In reply, Nationwide, which has branches in Birmingham, stated: "Paying in envelopes should be available, so we're sorry they weren't." The bank added: "Cheques can still be paid in at the counter, or sent by post to your local branch, as we don't currently offer online cheque deposits."
Guidance on Cheque Deposits
According to Nationwide's website, there are three ways to pay in cheques: at a Nationwide cash machine, over the counter at a branch, or by post. The site explicitly notes: "Cheques cannot be paid in online." To pay by post, customers must send the cheque to their nearest branch.
Before posting a cheque, customers should ensure it is in date, signed and dated, and that the sort code and account number are written on the back, on the right-hand side. Nationwide will pay the cheque to the account written on the back. The front must include both the words and figures, and they must match.
Details required on the back of each cheque include: account holder's name(s), signature, date, preferred contact number, sort code and account number or savings account number. The left-hand side must be left blank for processing. Failure to include all details may result in rejection.
