NatWest has become the first UK bank to launch home-buying guidance within ChatGPT, the popular artificial intelligence platform. The bank, which operates branches in Birmingham, now allows users to explore purchasing or remortgaging options directly through ChatGPT, one of the world's most widely used AI tools.
Integration with ChatGPT App Store
NatWest appears in the ChatGPT app store alongside well-known platforms such as Rightmove and MoneySuperMarket. This means both customers and non-customers can add and tag the bank in a query to receive NatWest-specific mortgage and home-buying guidance without leaving the platform. Users will then be directed to NatWest-owned channels to take the next steps, including accessing specialist advice, booking appointments for colleague support, or completing digital mortgage applications.
Personalised Mortgage Planning
Buyers and sellers can explore their mortgage options and support decision-making in a more personalised way. ChatGPT will use publicly available NatWest APIs to calculate how much they could borrow, test affordability and deposit scenarios, and receive tailored mortgage rates. Customers can receive responses grounded in real numbers, returning to the conversation later as their circumstances or questions evolve.
Solange Chamberlain, Retail CEO at NatWest Group, said: "As technology and AI open up new ways for people to access information and think about their finances, NatWest is focused on meeting customer needs by showing up in the right places at the right time. Buying a home is a major financial decision, and we want to support those early mortgage planning conversations wherever they may take place. By bringing trusted NatWest mortgage guidance directly into ChatGPT, we’re giving consumers more choice in how they explore their options in a more personalised and accessible way."
Recent Partnership with Rightmove
This development follows NatWest's recent partnership with Rightmove, which enables home buyers to obtain an instant, fully digital NatWest mortgage decision in principle when applying through Rightmove. Customers can then complete their full application online, streamlining the home-buying process.
