The Marco Pierre White Steakhouse Bar & Grill at The Cube in Birmingham city centre closed abruptly this week, leaving many customers with unused vouchers uncertain about their options. The restaurant and The Cube Hotel ceased trading 'with immediate effect' on Tuesday, June 23, after 15 years of operation.
Closure notice and customer reactions
A sign posted outside the establishment read: 'We regret to inform you that, with immediate effect, The Cube Hotel and Marco Pierre White Steakhouse Bar & Grill Birmingham have ceased trading and are now closed. We sincerely apologise for any inconvenience and disappointment this may cause.'
Following the announcement on BirminghamLive's Facebook page, numerous customers expressed concern about their vouchers. Karen Adlard asked: 'Any idea what we can do with experience vouchers we’ve been gifted for their afternoon teas?' Tina Louise commented: 'Oh great!!! I had a voucher to use ???' Deb Hopkins echoed: 'I have a voucher for afternoon tea there!' and Rachel Small replied: 'me too'. Stacey added: 'Typical, got a voucher for here so fingers crossed get a refund now.'
Voucher redemption options
According to the restaurant's website, gift voucher terms state that if a specific Marco Pierre White restaurant closes, the voucher remains valid across the brand's wider UK portfolio. However, this condition applied to vouchers expiring in March, so customers are advised to verify current terms. To check, use the Marco Pierre White Restaurant Locator to find an open venue.
Alternatively, customers can contact the voucher helpdesk 'to check if your specific voucher can be extended or transferred to another dining concept within the company'. Inquiries should be submitted via the Marco Pierre White Voucher Helpdesk. The closure sign also directed general queries to email thecubehotel@quantuma.com, though this may not be appropriate for voucher issues.
Future of The Cube space
It remains unclear what will happen to the vacant floors at The Cube, with no indication of new operators for the hotel or restaurant. BirminghamLive has contacted The Cube and the restaurant's press office for comment but has not yet received a response.
