Italy's antitrust regulator, the Autorità Garante della Concorrenza e del Mercato (AGCM), has launched a formal investigation into easyJet over allegations of unfair commercial practices. The probe focuses on how the low-cost airline displays and structures baggage fees on its website and mobile app, raising concerns that passengers may not receive clear pricing information.
According to the AGCM, easyJet's booking system often provides a distorted view of costs by automatically bundling checked bags and sports equipment for both legs of a return journey. This means travelers see only an overall average price, even if they do not intend to purchase baggage for both directions. The regulator noted that customers wishing to add luggage for a single leg must interrupt the booking process to change this setting, a step that most consumers are unlikely to notice or successfully complete.
The inquiry will determine whether easyJet's practices create confusing pricing conditions and limit passengers' ability to make fully informed decisions. An easyJet spokesperson stated, "We are aware of the proceedings initiated by the AGCM and will fully cooperate with the authority throughout its investigation. We believe we have always acted in accordance with applicable consumer protection legislation and remain committed to ensuring complete transparency and fairness for our customers. We will now carefully review the Authority's decision and consider what action to take."
Background of Regulatory Action
This is not the first time easyJet has faced scrutiny from Italian regulators. In May 2021, the AGCM fined easyJet, Ryanair, and Volotea a total of €2.8 million for failing to provide cash refunds for flights canceled during Italy's COVID-19 travel restrictions, instead offering vouchers. easyJet appealed the decision, but the Lazio Regional Administrative Court in Rome rejected the challenge in February 2025.
