A government grant has funded a sleek new reception at East Cheshire Hospice, transforming the entrance into a space with more of a hotel feel than a typical hospice. The improvements were made possible by a government grant available to all hospices.
Part of a Broader Modernisation Programme
The project marks the latest stage of a modernisation programme that saw a new wing opened five years ago and the refurbishment of the Sunflower Living Well Centre in 2024. The hospice had an April deadline to utilise the NHS money, which was intended for capital work only.
Strategic Use of Funds
Hospice bosses brought forward projects earmarked for future budgets to take full advantage of the grant. Around a third went on revamping the reception, including new toilet facilities, with the remainder invested in the upgrade of facilities and equipment. After consulting volunteer receptionists, the reception desk is now closer to the main entrance.
Enhanced Features and Comfort
New flooring and LED lighting were added with flexible light colours to suit outdoor conditions. A screen under the window roof reflects heat, adding to comfort. The coffee bar has been revamped, and there is extra seating space, including an acoustic pod for privacy. New furniture and stands for information leaflets and handmade items, created by volunteers, are other features.
Equipment and Facility Upgrades
The grant also funded bed hoists, IT equipment to benefit patients, plus ovens, fridges and freezers which were due to be replaced. Meeting rooms, including a skills lab, were also created. The chapel and ward, including bedrooms and bays, have also had a makeover in the last two years. Press-button automatic doors were installed, allowing patients more independence and mobility.
Quotes from Hospice Leadership
Michelle Walker-Brown, head of facilities and hospitality, said: “The new reception area is a far more relaxing environment. Patients, visitors, staff and volunteers seem to like it. We wanted to create more of a hotel feel than a clinical setting and it’s now been turned into more of an information hub.”
She added: “The funds needed to be spent on an asset and had to make a difference. If we didn’t spend it, we’d lose it. For instance, we weren’t allowed to spend it on an extra nurse, or a wellbeing day. The main challenge was pulling the projects together quickly, but we succeeded.”
Future Plans
The hospice has plans in place until 2038. Its remit requires such a long-term strategy. The charity hopes to start work refurbishing its main kitchen and staff facilities, including changing rooms, break out and dining areas, within a year.
