The Department for Work and Pensions (DWP) has unveiled a significant shift in how it administers Personal Independence Payment (PIP), announcing plans to extend award periods for new claimants while reducing the frequency of reviews.
Key Changes to PIP Assessments and Awards
From April 2026, new claimants receiving Personal Independence Payment will be given longer award durations. This operational change is a direct attempt by the Labour government to tackle a substantial backlog in Work Capability Assessments (WCA).
The strategy is twofold: by requiring "fewer" reviews of PIP awards, the DWP aims to decrease administrative pressure and save on assessment costs. However, the department is also planning a move towards conducting more assessments in person, rather than over the telephone.
Impact of Face-to-Face Assessments
This shift to face-to-face meetings is expected to have a notable impact on award rates. Historical data shows a clear disparity: in 2024, the success rate for face-to-face PIP assessments was 44%, compared to a 57% success rate for virtual assessments conducted by phone or video.
Consequently, the DWP anticipates the new approach will lead to a reduction in the number of PIP awards granted. It is also projected to decrease the number of claimants found to have limited capability for work-related activity (LCWRA), due to an associated increase in WCA reassessments.
Safeguards and Financial Implications
The DWP has emphasised that adjustments will remain for those who cannot attend in-person appointments due to their health condition. "We will continue to ensure there are always adjustments... with providers offering home visits or alternative delivery channels where appropriate," a statement confirmed.
Claimants are reminded that if their condition changes, they must report it and request a review of their award. The overall reforms are distinct from the separate Timms Review, led by DWP minister Sir Stephen Timms, which will scrutinise the fundamental purpose of PIP.
The operational changes are forecast to save £1.9 billion by the end of the 2030/31 financial year. These savings will be partially offset by the higher cost of in-person assessments, but are part of a broader package including employment support like the Connect to Work programme.
