Two West Midlands GP surgeries have been named among the worst in England in the 2026 GP Patient Survey, with fewer than four in 10 patients rating them as good or very good. Naseby Medical Centre in Saltley received a positive rating from just 38% of patients, while Clifton Lane Medical Centre in Stone Cross, West Bromwich, scored 39%.
Survey Methodology and Scope
The annual GP Patient Survey asks patients to rate their local practices across several factors, including quality of care, ease of getting through on the phone or online, and appointment booking. Patients provide an overall rating of very good, fairly good, fairly poor, or very poor. The survey aims to flag concerns that may require closer inspection.
In some cases, only small numbers of patients respond, which can affect the overall scores. The 20 worst-performing surgeries in the West Midlands, based on patient feedback, are listed below.
Full List of Worst-Rated GP Surgeries in the West Midlands
- Naseby Medical Centre, Saltley – 38% rated good or very good
- Clifton Lane Medical Centre, West Bromwich – 39%
- Hall Green Health – 43%
- Swanpool Medical Centre, Tipton – 44%
- Regis Medical Centre, Rowley Regis – 46%
- Victoria Road Medical Centre, Aston – 49%
- Black Country Family Practice, Tipton – 49%
- Bath Row Medical Practice, Birmingham – 50%
- Scott Arms Medical Centre, Great Barr – 50%
- St John's Medical Centre, Walsall – 50%
- Bellevue Medical Centre, Edgbaston – 53%
- Stone Cross Medical Centre, West Bromwich – 53%
- Coventry Road Medical Centre, Small Heath – 54%
- Hodge Hill Family Practice – 54%
- St Peter's Surgery, Walsall – 55%
- Acocks Green Medical Centre – 56%
- Great Bridge Partnership for Health, Tipton – 56%
- Linkway Medical Practice, West Bromwich – 56%
- Finch Road Primary Care Centre, Lozells – 57%
- Alum Rock Medical Centre – 57%
- The Smethwick Medical Centre – 57%
- Jubilee Health Centre, Wednesbury – 57%
Impact and Next Steps
The survey results highlight significant patient dissatisfaction at these practices, which may prompt reviews or interventions by local health authorities. Patients are encouraged to participate in future surveys to ensure their voices are heard and to help improve services.
