Thousands of people in Birmingham and Solihull have used a 24/7 text-based mental health support service in its first year, providing a discreet lifeline for those who find it difficult to talk on the phone or face-to-face.
The service, which is free and confidential, was launched 12 months ago as an alternative route to early mental health support. Anyone in the area can text the word 'Space' to 85258 to be connected to a trained mental health professional, any time, anywhere.
It is designed to complement existing services such as NHS 111, Crisis Cafes and NHS Talking Therapies, while also helping to reduce pressure on crisis services and those waiting for further help. The service is provided by Shout, a mental health text support charity.
Lifeline for those in between appointments
For 55-year-old Louise* from Sutton Coldfield, the service has been a lifeline to support her long-term mental health conditions, particularly out of hours or in-between appointments. Louise has post‐traumatic stress disorder and treatment‐resistant depression and is currently supported by her local Community Mental Health Team.
She regularly meets with her community psychiatric nurse but sometimes needs help in between appointments or outside normal service hours – and it's in these moments she's sought the support of the text service.
Louise said: "Knowing I can chat to someone any time and anywhere is really helpful. I have lived with depression for 12 years so I recognise the early warning signs – and when I need to seek support to feel better. When I have had thoughts of harming myself and I can't speak to my usual team, I contact the text service knowing I'll be able to chat to someone in a matter of minutes."
Texting can make opening up easier
Louise says the service feels approachable and safe, and that being able to text rather than talk can make opening up a bit easier. "I have used it a few times now and have always felt better afterwards. I like that it's confidential – it makes it easier for me to talk openly about a sensitive subject," she said.
And even though the conversations happen over text, Louise says the human connection still comes through. "You know that you're speaking to a real person – and that feels reassuring," she added.
The service is available to anyone in Birmingham or Solihull who is feeling low, anxious, stressed, lonely, or experiencing depression or other mental health challenges. It is particularly useful for those who may not feel comfortable speaking on the phone or who need support at times when other services are closed.
How to access the service
To use the service, simply text 'Space' to 85258. You will be connected to a mental health professional who can provide support and guidance. The service is free to use and confidential, and is available 24 hours a day, 7 days a week.
The launch of the service reflects a growing recognition of the importance of accessible mental health support, especially in a digital age where many people prefer to communicate via text rather than voice calls. The service has been praised for its discreet and accessible nature, which can be particularly helpful for those who are in public places or who find it difficult to speak openly about their feelings.
*Shared with permission; some details have been anonymised to respect privacy.
