Nationwide has issued a five-day update regarding changes to online accounts, warning customers that new accounts may take up to five working days to appear in the app. The update comes as the provider is soon to make an announcement about its Fairer Share bonus payment scheme.
Customer Query on FlexAccount
A customer contacted Nationwide with a question about their FlexAccount current account. Nationwide offers a standard FlexAccount as well as FlexPlus, which includes extras such as travel insurance and mobile phone cover. The customer asked: "How long does it take a new FlexAccount I opened to appear in the iOS app?" They already had a savings account with Nationwide but the new FlexAccount was not showing.
Nationwide Response
The disappointed member said: "Thought in digital age it would be pretty quick for the new account to appear in the app." Nationwide responded: "New accounts can take up to five working days to appear online. If it is not showing alongside your savings account after this time, please give us a call on 03457 302011 or pop into your local branch with ID, so we can look into this further."
Posting again the next day, the customer confirmed that the new account was now showing online. More than seven million Nationwide customers use the app to view accounts, make payments, and see mini-statements.
Fairer Share Bonus Scheme
Nationwide members will shortly find out if they will receive another Fairer Share payment this year. Members have enjoyed three rounds of £100 payments through the scheme over the past three years. This bonus scheme is where the mutual shares out its profits among members. A total of more than four million customers received the £100 payment last year. To be eligible for last year's payment, customers needed a qualifying current account with Nationwide, which has branches in Birmingham.
