Birmingham Airport has unveiled a significant investment package worth £3.8 million to dramatically enhance its assisted travel services. The announcement was timed to coincide with the International Day of Persons with Disabilities, underlining the airport's commitment to making journeys smoother for all passengers.
New Fleet of Ambulifts to Cut Waiting Times
The cornerstone of this investment is the acquisition of 12 new ambulifts, which will be rolled out over the coming eight months. These specialised vehicles, including models like the THUNDERLIFT 6000, are designed to safely transport passengers with reduced mobility between the terminal and aircraft.
The modern fleet is expected to be a game-changer in reducing current waiting times, ensuring a more efficient and comfortable boarding and disembarkation process. This direct upgrade to physical assets aims to alleviate stress and create a more seamless start and end to a passenger's journey.
Enhanced Staff Training for Complex Needs
Beyond the new equipment, the airport is also investing in its people. All relevant staff will undergo new, mandatory accessibility training programmes. This training is specifically crafted to better equip the team with the skills needed to support neurodivergent travellers and customers with other complex, non-visible needs.
This dual approach of upgrading both hardware and human resources demonstrates a comprehensive strategy to improve the customer experience for those requiring assistance.
Support for Passengers with Hidden Disabilities
Birmingham Airport continues to actively promote the Sunflower Lanyard scheme as a key tool for passengers with hidden disabilities. The lanyard allows travellers to discreetly indicate to staff that they might need additional patience, help, or time while navigating the airport.
Passengers who wish to use the scheme must register at the Assisted Travel desk before proceeding through security. This step ensures staff are prepared to provide the appropriate lanyard and tailored support throughout the customer's journey.
The combined £3.8 million investment in new ambulifts, staff expertise, and ongoing support schemes marks a substantial step forward in making air travel from Birmingham more accessible and less daunting for every passenger.
