Following a train fault that triggered a full-scale evacuation of Birmingham New Street station on the morning of 10 July 2026, National Express West Midlands has confirmed it is accepting rail tickets on a number of bus services to help passengers complete their journeys.
Evacuation and Service Suspension
The station was evacuated shortly after 09:00 after a fault was detected on board a train. In a post on X, New Street station stated: "Due to an onboard train fault, services to and from Birmingham New Street are temporarily suspended. The station has been evacuated as a precaution whilst the fire services isolate the fault. We hope to get services moving again shortly. Thank you for your patience." The station later reopened, but delays and cancellations continued as services attempted to return to normal.
Bus Services Accepting Rail Tickets
National Express West Midlands announced on X: "Rail Ticket Acceptance. National Express are accepting rail tickets on all bus services 11A/C, 14, 23, 24, 45, 47, 61, 63, X20, X21, X22, 18, 49, 76. This is due to an incident at New Street Station." Passengers holding valid rail tickets can use these services without additional charge.
Impact on Passengers
The disruption affected scores of train services, with many delayed or cancelled. The station advised travellers to check their journey and the latest travel information via @nationalrailenq. The cause of the train fault is under investigation by fire services.
