Commuters across the Midlands faced significant travel disruption on Monday morning after a signal fault brought train services to a standstill.
What Happened and Which Services Are Affected
A major fault with the signalling system occurred between Walsall and Rugeley Trent Valley stations, causing widespread disruption during the morning rush hour on Monday, November 17.
The issue specifically impacted services running between Birmingham International/Wolverhampton and Rugeley Trent Valley. National Rail immediately issued warnings to passengers, indicating that trains could be delayed by up to 25 minutes or subject to revisions and cancellations.
Passenger Advice and Alternative Travel
Authorities initially estimated that the disruption could continue until 10am. In response, rail replacement transport was urgently requested to operate between Walsall and Rugeley Trent Valley.
Passengers were warned that both train and replacement bus services may be busier than usual and were strongly advised to allow considerable extra time for their journeys.
Travelers were directed to use National Rail's real-time journey planner for the most current information before setting out.
Compensation Information for Affected Passengers
National Rail confirmed that passengers experiencing delays in completing their journey could be entitled to compensation.
To support any potential claim, affected passengers should retain their train ticket and make a detailed note of their journey details, including the specific service and delay duration.
