Solihull pub reminds customers about good manners
The Greenwood pub in Chelmsley Wood issued a polite social media notice about customer behaviour, stressing that good manners, not shouting, ensures quicker service. Read the full story.
Category : Search result: customer refunds
Toby Carvery customers furious over 'worst Santa ever'
Families slam Toby Carvery's 'morning of magic' Santa breakfast event as a major letdown, citing a grumpy Santa and lack of festive cheer. Read the full story of the disappointing £10.99 experience.
Halifax clarifies refund rules after £112 ATM error
Halifax has explained its refund process after a customer in Guatemala was left £112 out of pocket from a failed ATM withdrawal. Learn how to dispute a transaction.
Lidl customer rages as staff 'won't use manned till'
A Lidl shopper in Farnborough was left furious after claiming staff directed him to self-service. The supermarket has apologised and launched an internal review.
Greggs price rise prompts staff advice on complaints
Greggs confirms small price increases due to inflation, with frontline staff given guidance on handling customer complaints. Find out which items are affected.
Octopus Energy refunds now processed in 24 hours
Octopus Energy has dramatically accelerated its refund process, with customers now able to receive energy credit payments back to their bank accounts in as little as one day. Learn how to claim yours.
Virgin Media O2 opens new Manchester city centre office
Virgin Media O2 has moved 1,100 staff to a new 'marquee' Manchester HQ. The telecoms giant says the city centre location boosts recruitment and hybrid working is here to stay. Read more.
Widower's Virgin Media account transfer nightmare
A grieving widower details his three-month struggle to transfer his late wife's Virgin Media account, facing repeated calls and paying double. Read his full story.
Lloyds Bank on customer 'thank you' payments
Lloyds Bank has addressed customer demands for cash rewards, following Nationwide's £600m payout. Read its full response and how it compares.
Sainsbury's Bank Closes, NatWest Takes Over 1.8M Accounts
Sainsbury's Bank is closing all accounts by December's end, moving 1.8 million customers to NatWest. Find out what this means for your savings, loans, and digital banking access.
Sainsbury's Bank Accounts Close in December as NatWest Takes Over
NatWest is finalising its acquisition of Sainsbury's Bank, moving 1.8 million customers by December. Find out what account holders need to do next.
Jet2 removes two East Midlands Airport routes
Jet2 has withdrawn flights to Costa de Almeria and Split from its East Midlands Airport summer 2026 schedule. Affected customers are being offered full refunds.
Octopus Energy Hits Record 90% Customer Satisfaction
Octopus Energy achieves a record-breaking 90% customer satisfaction rating in the latest Ofgem survey, far exceeding the national average. Discover why they lead the market.
Sainsbury's Bank closes all accounts, moves customers to NatWest
Sainsbury's Bank is closing all remaining customer accounts on Monday, completing its transfer to NatWest. Find out what this means for your banking.
Sky customers get £290 refunds as service ends
Sky is refunding customers up to £290 after discontinuing its Sky Live service. Find out if you're eligible and how the refund process works without any action required.
Sky Live axed: Customers to receive refunds up to £290
Sky is refunding customers up to £290 after discontinuing its Sky Live service. The interactive TV feature will shut down permanently on December 4, 2025.
B&M Christmas 'panic' as shoppers 'act like animals'
A shopper witnessed 'disgusting' scenes of panic and staff abuse at a busy B&M store. Discover the shocking details and why retail workers deserve more respect.
Leon scraps Roast Rewards coffee subscription scheme
Leon discontinues its £25 monthly Roast Rewards coffee subscription after less than two years, sparking customer backlash and boycott threats.
TSB Ranked Worst UK Bank in Which? Study
Which? reveals TSB as the UK's worst high street bank with a 67% customer score. Virgin Money, Santander, and Halifax also rank poorly. Discover if it's time to switch banks.
Tesco's 'Evergreen' Christmas Trees Spark 'Woke' Fury
Tesco faces customer outrage and boycott calls after renaming its Christmas trees as 'evergreen trees'. Shoppers slam the 'woke' move. Read the full story.
Nationwide offers free 24/7 mental health text support
Nationwide Building Society partners with Shout to provide immediate, confidential mental health support via text. Text 'NATION' to 85258 for free, 24/7 help. No one has to face a crisis alone.
Sainsbury's Recalls Chicken Products Over Allergy Risk
Sainsbury's has urgently recalled two chicken products due to undeclared allergens. Customers are warned not to consume the items and to return them for a full refund.
British Gas changes rules affecting millions of customers
British Gas has implemented significant changes to customer accounts that could affect millions of households. Discover how these new rules might impact your energy costs and what you need to know.
BT loses 100,000 broadband customers to rivals
BT Group faces significant customer losses as competitors like Sky, TalkTalk, and Virgin Media O2 lure away broadband subscribers with aggressive pricing and package deals.
Tomato Energy collapses: What customers must do
Another UK energy supplier enters administration, leaving customers protected under Ofgem's safety net. Here's what affected consumers need to know.
Zog Energy collapses affecting 15,300 customers
Zog Energy becomes latest casualty of UK energy crisis as regulator Ofgem scrambles to find new supplier for thousands of households left in limbo.
Welsh Water Performance Lagging Behind Competitors
Exclusive investigation reveals Dŵr Cymru Welsh Water is lagging significantly behind competitors in key service areas, raising concerns about value for money and environmental performance.
HMRC Sends Tax Code Letters to Millions
Millions of UK taxpayers are receiving crucial letters from HMRC about tax code changes that could significantly impact their finances. Here's what you need to know.
Boots and TK Maxx issue urgent scam warning to shoppers
Major high street retailers Boots and TK Maxx alert customers about sophisticated new scam tactics targeting shoppers across the UK. Learn how to protect yourself from these convincing fake messages.
Tesco's 'humiliating' checkout change sparks shopper outrage
Tesco has quietly rolled out a controversial new self-checkout system that's leaving customers feeling 'humiliated' and 'treated like criminals' during routine shopping trips.
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