Greggs price rise prompts staff advice on complaints
Greggs confirms small price increases due to inflation, with frontline staff given guidance on handling customer complaints. Find out which items are affected.
Category : Search result: telecoms customer service hub
Virgin Media O2 opens new Manchester city centre office
Virgin Media O2 has moved 1,100 staff to a new 'marquee' Manchester HQ. The telecoms giant says the city centre location boosts recruitment and hybrid working is here to stay. Read more.
Widower's Virgin Media account transfer nightmare
A grieving widower details his three-month struggle to transfer his late wife's Virgin Media account, facing repeated calls and paying double. Read his full story.
Welcome Break's 60th service area opens in Rotherham
Welcome Break launches its 60th UK service station in Rotherham, creating 230 jobs and featuring a dedicated HGV area. Discover the new M1 facilities.
Fire Service Call-Outs Jump 22% Amid Climate Change
Staffordshire firefighters attended over 1,000 extra emergencies this summer as wildfires surged. The chief fire officer warns climate change is now a year-round operational reality. Read the full report.
Amazon's Veeqo opens new global HQ in Swansea
Amazon-owned tech firm Veeqo has launched its new global headquarters in Swansea's 71/72 Kingsway, marking a £150m+ investment and tripling its workforce to over 200. Discover how this Welsh success story is driving growth.
Lloyds Bank on customer 'thank you' payments
Lloyds Bank has addressed customer demands for cash rewards, following Nationwide's £600m payout. Read its full response and how it compares.
Sainsbury's Bank Closes, NatWest Takes Over 1.8M Accounts
Sainsbury's Bank is closing all accounts by December's end, moving 1.8 million customers to NatWest. Find out what this means for your savings, loans, and digital banking access.
Sainsbury's Bank Accounts Close in December as NatWest Takes Over
NatWest is finalising its acquisition of Sainsbury's Bank, moving 1.8 million customers by December. Find out what account holders need to do next.
New Essex Litter Hub Launches with Major Clean-up
A new Community Litter Hub opens in Wickford, Essex, supporting volunteers tackling litter. In its launch clean-up, over 300kg of waste, including hazardous materials, was removed from just 500 metres of roadside.
Octopus Energy Hits Record 90% Customer Satisfaction
Octopus Energy achieves a record-breaking 90% customer satisfaction rating in the latest Ofgem survey, far exceeding the national average. Discover why they lead the market.
Brentwood Theatre's New Manager Outlines Modernisation Plans
Jake Bedson, the new manager of Brentwood Theatre, discusses his vision to modernise the venue and turn it into a creative hub for the whole of Essex. Listen to the full interview.
Sainsbury's Bank closes all accounts, moves customers to NatWest
Sainsbury's Bank is closing all remaining customer accounts on Monday, completing its transfer to NatWest. Find out what this means for your banking.
Major £9.5m cannabis farm discovered in Birmingham
West Midlands Police raid one of Birmingham's biggest cannabis farms, seizing 9,488 plants and arresting five men. A major supply network has been disrupted.
Sky customers get £290 refunds as service ends
Sky is refunding customers up to £290 after discontinuing its Sky Live service. Find out if you're eligible and how the refund process works without any action required.
Sky Live axed: Customers to receive refunds up to £290
Sky is refunding customers up to £290 after discontinuing its Sky Live service. The interactive TV feature will shut down permanently on December 4, 2025.
BT, Vodafone, EE, O2 to block scam calls by 2026
Major UK mobile providers pledge to eliminate number spoofing by 2026, implementing new call tracing technology to protect millions from fraud. Learn how this affects you.
B&M Christmas 'panic' as shoppers 'act like animals'
A shopper witnessed 'disgusting' scenes of panic and staff abuse at a busy B&M store. Discover the shocking details and why retail workers deserve more respect.
High Caseloads Impact Dudley Children's Services
Ofsted inspectors found high caseloads are hindering Dudley Council's children's services. While social workers are dedicated, service delivery remains inconsistent. Read the full report.
Leon scraps Roast Rewards coffee subscription scheme
Leon discontinues its £25 monthly Roast Rewards coffee subscription after less than two years, sparking customer backlash and boycott threats.
Carrington's £300m green hub to create 700 jobs
A new £300m green energy hub in Carrington will create over 700 jobs and store wind power for the national grid, welcomed by Mayor Andy Burnham. Discover how this boosts the UK's net-zero ambitions.
Stepping Hill Hospital Honours Long-Serving Staff & Volunteers
Stockport NHS Foundation Trust celebrates over 150 years of volunteer service and 2,720 years of staff dedication in special awards ceremonies. Read more about the local heroes.
TSB Ranked Worst UK Bank in Which? Study
Which? reveals TSB as the UK's worst high street bank with a 67% customer score. Virgin Money, Santander, and Halifax also rank poorly. Discover if it's time to switch banks.
Tesco's 'Evergreen' Christmas Trees Spark 'Woke' Fury
Tesco faces customer outrage and boycott calls after renaming its Christmas trees as 'evergreen trees'. Shoppers slam the 'woke' move. Read the full story.
TalkTalk confirms £4 monthly price rise from 2026
Millions of TalkTalk customers face a £48 annual bill increase from April 2026. Learn how this mid-contract rise affects you and discover fixed-price alternatives.
Couple trapped by £7,500 flat service charge
A Surrey couple say a soaring service charge has left them trapped, unable to sell their flat and expand their family. Discover their story and the management's response.
New Canolfan Llwynhendy Community Hub Opens Doors
The former Llwynhendy library has been transformed into a vibrant community hub offering a café, automated library, advice services & training. Open Mon-Fri.
Rotary Club Creates Peaceful Garden for Recovery Centre
Volunteers from Nottingham Rotary Club have transformed the women's garden at Framework's detox service, creating a calming space for recovery journeys. Discover how community action makes a difference.
Murder probe after Handsworth Wood stabbing
A man in his 20s has died after a stabbing on Hutton Road in Handsworth Wood. Police urge witnesses to come forward as a murder investigation is launched.
John Lewis & Waitrose Launch Teddy Bear Repairs
John Lewis and Waitrose have launched a new teddy bear repair service just in time for Christmas, starting from £10. Get your cherished soft toys restored by experts trained by The Repair Shop's Teddy Bear Ladies.
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