Wales Must Redirect Call Centre Knowhow Amid AI Shift
Emma Northcote of Perago urges the next Welsh Government to treat call centre workers' tacit knowledge as an asset, not a cost, as AI reshapes the sector.
Category : Business Innovation
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Datamatics Expands AI Operations with US Insurtech Firm
Datamatics expands its engagement with a US insurtech firm, adding AI-led claims, underwriting, and collections to existing customer services for small business insurance.
Wales needs IP-led innovation, not grants, to close fiscal gap
Frank Holmes argues Wales must build an IP-rich economy like Estonia, using co-investment and infrastructure to close a £14-16bn structural deficit.
KAYAK Launches 'Ask AI' for Easier Travel Planning
KAYAK introduces Ask AI, a conversational travel planning tool that combines AI chat with live search results for flights, hotels, and car rentals, simplifying summer trip booking.
Lloyds Bank Named Best UK Bank to Work For in 2026
Lloyds Bank, serving 28 million customers and with Birmingham branches, has been ranked the number one bank to work for in the UK by LinkedIn's Top Companies 2026 list.
Cyber Resilience: A Business Priority, Not Just IT
Dan Giannasi, detective inspector at the North West Cyber Resilience Centre, argues that businesses must treat cybersecurity as a core business function, not just an IT concern, ahead of DTX Manchester.
Taylor Wimpey Warns of Rising Housebuilding Costs
Taylor Wimpey warns build cost inflation will be low to mid-single digit for 2026 as Middle East conflict drives energy prices, impacting supply chain and shares.
AI Can Help Welsh Firms Turn Ambition into Sustained Growth
Giles Thorley, CEO of Development Bank of Wales, argues that AI offers practical opportunities for Welsh businesses to boost productivity and innovation, urging a balanced approach to adoption.
Bath Spinout Secures €4.1m EU Funding for Microplastic Solution
Naturbeads, a University of Bath spinout, has secured €4.1m in EU funding to build a production plant in Italy, advancing its biodegradable alternative to microplastics.
EO.N and OVO Energy merger talks for top supplier
EO.N and OVO Energy are in merger talks to create Britain's biggest energy supplier, surpassing British Gas and Octopus Energy. EDF and Utility Warehouse also show interest.
Lloyds Bank Expands AI Team for Customer Benefit
Lloyds Bank is advancing its AI strategy with new hires to ensure safe, responsible deployment, aiming to improve customer experiences and operational efficiency.
Barclays Launches Investment Readiness Index for UK
Barclays has launched a new biannual Investment Readiness Index to measure UK investment culture and identify opportunities to grow confidence and participation among potential investors.
Awen Oncology Gets Seven-Figure Funding Boost
Awen Oncology, a spinout from Bangor and Cardiff universities, secures seven-figure funding led by Dr Urs Spitz to advance cancer therapeutics and create high-value jobs in Wales.
Nationwide cuts mortgage rates and offers £500 cashback
Nationwide Building Society reduces mortgage rates by up to 0.25% for first-time buyers and home movers, effective Friday. New lowest rate is 4.50%, with £500 cashback available.
Fintel Sells Two Businesses for £1M in Simplification
Fintel sells Gateway Surveying and APS Legal to former director Neil Stevens for £1m, focusing on core software and data strategy.
GC Angels Invests £1.87m in Four Firms, Backing Founders
Manchester's GC Angels has led four investments worth £1.87m, including two through the Venture Forward accelerator supporting underrepresented founders in the North.
Cardiff Medtech Firm Alesi Surgical Gets £7m Investment Boost
Cardiff-based Alesi Surgical has closed a £7 million funding round led by IW Capital to expand its innovative surgical smoke management technology, which addresses hazards in operating theatres globally.
CallRevu Acquires Calldrip for Global Automotive Communication
CallRevu acquires Calldrip to create a global omnichannel platform for automotive communication, expanding into EMEA and adjacent industries with AI-powered lead engagement.
Clarks Launches Online Marketplace with Nike and Adidas
Somerset shoemaker Clarks has launched an online marketplace selling rival brands like Nike and Adidas for the first time in its 200-year history, marking a major diversification.
Brillio Named Rising Star in European ServiceNow Report
Brillio, the Enterprise AI Accelerator, has been recognized as a Rising Star in the ISG Provider Lens ServiceNow Ecosystem Partners Quadrant Report for Europe 2026, highlighting its AI-first approach and BFSI expertise.
Whirlpool: Fridge Magnets Affect Door Hinges, Not Energy
Whirlpool addresses the long-standing debate about fridge magnets, revealing the real concern is door hinge strain from excessive weight, not energy consumption. Experts confirm minimal efficiency impact.
Digital Cards Fix Office Birthday Chaos for Hybrid Teams
Organizing office birthday cards often leads to chaos with lost signatures and frantic chases. Digital platforms like GroupTogether offer a seamless solution for modern, dispersed teams, enabling effortless online card creation and signing.
Firstsource Launches Kairos OS for AI Operations
Firstsource Solutions launches Kairos, an operating system designed to close the gap between AI potential and real-world enterprise performance through integrated agentic workflows.
Creo Medical Sells Manufacturing in Management Buyout
Chepstow medical device firm Creo Medical agrees to sell its manufacturing operation to a new company via management buyout, transferring 25 staff as part of efficiency strategy.
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Consumer Genius Launches UK Operations with Lead Generation
Consumer Genius Inc., a top North American performance marketing firm, has officially launched its UK subsidiary, Consumer Genius Limited, offering digital lead generation for personal loans, life insurance, and solar sectors.
BP Exec Urges Labour to Mandate Work From Home by April
Professor Nick Butler, ex-BP vice-president, calls for UK-wide work-from-home order before end of April amid oil crisis and rising prices, citing global examples.
EKF Diagnostics Boosts Sports Tech with Swedish Acquisition
Penarth-based EKF Diagnostics has acquired real-time glucose and lactate tracking technology from Sweden's Beep Insights AB, aiming to revolutionize sports performance training with personalized metrics and AI integration.
Blockchain for Good Alliance Summit at House of Lords
The Blockchain for Good Alliance convened global leaders at the House of Lords for its first Impact Leaders' Summit, focusing on blockchain's role in societal impact and transparent systems.
Government Backs North East Lithium Feasibility Study
Weardale Lithium secures government grant for a £700,000 feasibility study to extract lithium from geothermal brines in County Durham, aiming to create jobs and boost UK battery supply.
BCRS Business Loans Gets £20m for Small Firms in Wales and Midlands
BCRS Business Loans has secured a £20 million allocation from the British Business Bank to provide loans to small businesses across Wales and the West Midlands, supporting underserved entrepreneurs.
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