Halifax, which has branches in Birmingham, has issued a key update for customers regarding the need to provide a code when activating new cards. The bank clarified its policies after a customer inquired about changes to their account via social media.
Customer Query and Halifax Response
The customer contacted Halifax on social media, explaining they were waiting for their replacement Visa debit card to arrive. They stated: "My current one expires at the end of June. Please can you tell me when I should receive this through the post by?"
Halifax responded with important timeframes for account holders. The bank said: "Your replacement card is usually sent out in advance and should arrive within five working days, although it may sometimes arrive closer to your current card's expiry date. You should receive your new replacement card before your old one expires."
Activating Contactless Payments
The customer then asked whether they would need to activate the contactless feature on the new card or if they could use it immediately. Halifax confirmed that action is required. The bank stated: "You'll just need to activate your new card first before you can use contactless payments. Once it's activated, you can use it as normal, including contactless."
To activate contactless on a bank card, customers must first make a Chip and PIN transaction. This means visiting a shop or using a cash machine and entering their PIN number to enable the contactless feature.
Ordering a Replacement Card
If a Halifax bank card is damaged or not working, customers can order a new one through the mobile app or online banking. The replacement card should arrive within five working days of ordering. Alternatively, customers can call the bank for assistance. For a replacement debit card, call 0330 912 6218. For a replacement credit card, call 0345 944 4555. Lines are open from 8am to 6pm, seven days a week, excluding bank holidays. If a card has been lost or stolen, the number to call is 0800 015 1515.
