Nationwide Building Society has issued an update regarding payment rules for certain credit card customers. The mutual, which has branches in Birmingham, clarified account rules after a customer reported a frustrating experience on social media.
The customer asked: "Why do you no longer allow a payment transfer to your credit card immediately after spending, as you could previously? You now have to wait until the company has taken the money before you can make a payment."
Nationwide responded: "When you make a payment on a credit card, the payment will pend first, and then the company takes the money a day or two afterwards. If it's pending, it isn't a full payment yet. Once the payment clears, you can pay the balance off."
Guidance for Credit Card Users
Guidance from Nationwide explains: "When using a credit card, always make payments on time and minimise what you spend. You can negatively impact your credit score by missing payments, going over your agreed credit limit, and making any new credit applications."
Broader Context: Young People and Financial Resilience
The update comes as new research from the UK Youth Poll, conducted by the John Smith Centre in partnership with Nationwide, reveals that nearly two-thirds of young people (aged 18-29) think they will be worse off than their parents—almost double last year's figure. Despite this, most remain optimistic about the future.
The poll highlights that politics, housing, job prospects, and financial stability are major concerns for young people in 2026.
Dame Debbie Crosbie, CEO of Nationwide Building Society, said: "More and more young people and students are choosing Nationwide for their banking. We want to understand what's important to them, so we can help them thrive at every stage of life. The concerns raised by young people in this year's poll show that we need to keep our focus on building financial resilience and tackling the challenge of housing affordability."
