Original Factory Shop Announces Permanent Closure of Leiston Store Following Administration
The Original Factory Shop, a major UK high street chain, has confirmed the permanent closure of another store after the company collapsed into administration earlier this year. The Leiston branch in Suffolk will shut its doors for good on March 21, marking another significant loss for the retail sector.
Administration Appointment and Store Closure Details
Experts from Interpath Advisory were officially appointed as administrators on January 28, 2026, following the chain's financial collapse. This appointment has led to the planned closure of the Leiston location, with the store announcing the news directly to customers via social media.
On Facebook, the Leiston branch expressed gratitude to its loyal customers, stating: "We would like to take this opportunity to say a massive thank you to all our customers who have supported our store over the years. A lot of you we now class as our friends and we will miss you all."
The post continued: "The next two weeks are going to be very difficult for all the staff, so we ask you to please be patient and kind to us, as it is going to be an emotional time for us all."
Final Sales and Customer Information
On its official website, The Original Factory Shop acknowledged the end of its more than 55-year history serving communities across the United Kingdom. The company announced significant closing discounts, offering up to 50% off across all stores while stocks last.
The website message encouraged customers: "Don't miss your chance to grab a bargain. Visit your local store today and make the most of these final offers. Find your nearest store using our Store Finder and plan your visit today."
All retail stores will remain open and operational while the joint administrators carefully assess various options for the business's future. This assessment period will determine whether any stores might continue operating under new ownership or if further closures will be necessary.
Return Policy Changes and Purchase Guidelines
The administration has brought significant changes to the store's return policies. All goods purchased prior to January 28, 2026, can still be exchanged for goods of equal or lesser value when accompanied by proper proof of purchase, in accordance with the store's established return policy.
However, all items purchased on or after January 28, 2026, will be sold under a "sold as seen" policy. Returns for these purchases will only be accepted if the goods are found to be faulty, representing a substantial shift from the company's previous customer service standards.
The closure of the Leiston store represents another challenging development for UK high street retail, following the chain's entry into administration. Customers and staff alike face an uncertain period as the administrators continue their evaluation of the business's remaining assets and potential recovery options.
