The Jubilee Inn, a pub on Bromsgrove Road in Studley, has issued a 'polite reminder' to customers regarding 'abusive and aggressive behaviour'. The warning was posted on social media, addressing conduct especially when queuing at the bar during busy periods.
Pub's statement on social media
In the post, the pub stated: 'A polite reminder to all our customers… Our team work incredibly hard to serve everyone as quickly and efficiently as possible, especially during our busiest periods. When the bar is busy, our staff may not always know who is next to be served. We kindly ask customers to be patient, respectful and considerate of others waiting at the bar. Abusive, aggressive or disrespectful behaviour towards our team will not be tolerated.'
The statement continued: 'Our staff deserve to come to work without being spoken to unfairly, and anyone behaving in this way may be asked to leave the premises. The Jubilee is a community and family friendly pub, and we want it to remain a welcoming place for everyone.'
Praise for majority of customers
While the 'vast majority' of customers were praised for their behaviour, the pub encouraged others to be 'patient, respectful and considerate'. The post added: 'Thank you to the vast majority of our customers who continue to show kindness, patience and understanding to both our team and fellow guests. Your support is always appreciated.'
Context and community reaction
The warning comes amid a broader trend of hospitality venues addressing customer conduct post-pandemic. The Jubilee Inn, known as a community and family friendly establishment, aims to maintain a welcoming atmosphere for all. No specific incidents were cited in the post, but the pub emphasised zero tolerance for abusive behaviour.
