Millions of UK Pensioners Urged to Claim Free Priority Energy Support
Millions of households across the United Kingdom have been issued a critical warning that they could be missing out on free "priority support" from their energy suppliers. The alert comes directly from Ofgem, the national energy regulator, which is urging all individuals of State Pension age to take immediate action.
What is the Priority Services Register?
In a recent social media post, Ofgem emphasized that the Priority Services Register (PSR) is a completely free service specifically designed to provide additional, tailored assistance to people who might need it. By joining the register, eligible individuals can receive customized help from their energy supplier to meet their specific needs and circumstances.
Eligibility for this vital support is straightforward: it is available to anyone aged 66 or above, which aligns with the current State Pension age. This means a significant portion of the population could benefit, yet many remain unaware of the scheme.
Comprehensive Support Available
The range of assistance offered through the Priority Services Register is extensive and practical, aimed at ensuring safety and accessibility for older adults. Key benefits include:
- Priority support during emergencies, ensuring faster response times.
- Advance notice of planned power cuts, provided wherever possible to allow for preparation.
- An identification and password scheme to enhance security during visits or contacts from energy company representatives.
- The ability to nominate a trusted person, such as a family member or carer, to receive communications and bills on your behalf.
- Relocation of a prepayment meter if it cannot be accessed safely due to mobility or health issues.
- Regular meter readings conducted by the supplier to prevent estimation errors.
- Bills and account information provided in accessible formats like large print or braille.
- Assistance with reconnecting a gas supply if needed, ensuring continuous service.
This suite of services is particularly crucial in today's economic climate, where energy costs and reliability are major concerns for many, especially older individuals living on fixed incomes. The support not only addresses practical needs but also provides peace of mind by reducing the risk of isolation or vulnerability during disruptions.
Why This Matters Now
With rising living costs and an aging population, initiatives like the Priority Services Register are more important than ever. Ofgem's warning highlights a potential gap in awareness, suggesting that millions might be overlooking this essential resource. By promoting the register, the regulator aims to bridge this gap and ensure that all eligible pensioners can access the help they deserve.
Households are encouraged to contact their energy supplier directly to inquire about joining the Priority Services Register. Taking this simple step could make a significant difference in managing energy needs safely and efficiently.
