Two homeless men were denied shelter from freezing -6C temperatures at a Manchester hotel this week, despite a booking for their rooms being fully paid for in advance.
A Pre-Paid Refuge Denied
Amanda Thompson, from the outreach group Two Brews, used Booking.com to secure two double rooms at the Holiday Inn Express on Oxford Road. With snow forecast and plummeting temperatures, she used donations and her own money to pay the over £200 cost, which included a £50 damage deposit per room, to get the two men she supports off the streets on Monday, January 5.
However, upon arriving at the hotel with the men, they were met with a blunt refusal. A staff member at reception stated, "Full truth and transparency, I know that you're from the street and the hotel doesn't allow it." The employee cited company policy, not personal judgement, as the reason for turning them away.
'Visual Discrimination' in the Deep Freeze
Amanda Thompson described the hotel's actions as 'visual discrimination' and 'inhumane', especially given the severe cold. "I can't wrap my head around how you can go to the desk, with a booking that is paid for, and turned away just for being a rough sleeper," she said. The incident occurred just days after homeless father Anthony Horn, 47, was found dead near Bridgewater Hall on Boxing Day, with the cold believed to be a potential factor.
Following the rejection, the group successfully secured accommodation at a nearby Travelodge on Upper Brook Street, which accepted the booking without issue. Amanda noted that the Travelodge had been helpful, also accommodating other individuals and dogs she was supporting.
Public Outrage and Corporate Silence
A video of the Holiday Inn exchange shared online prompted widespread condemnation. One social media user commented, "Everyone deserves a chance in these conditions, terrible attitude," capturing the public mood.
The parent company of Holiday Inn, InterContinental Hotels Group (IHG), states online that it "offers access for all" and aims for equal availability of facilities. Its policy adds that in rare cases where this isn't possible, it will "endeavour to offer a suitable alternative," an option not presented in this case. The Manchester Evening News contacted IHG for comment but received no response.
The event highlights the acute dangers faced by rough sleepers during winter and raises serious questions about corporate policies and discrimination based on appearance.
