Carole Darby, a volunteer at Edensor Care Centre in Clacton, has been named a finalist for the BBC Make a Difference Volunteer Award. Her dedication to residents began after the death of her husband, Colin, who was a resident at the care home.
Volunteer Journey Begins After Personal Loss
Following the loss of her husband, Carole Darby chose to remain part of the Edensor community rather than step away. She has since become a familiar presence at the care centre, volunteering almost every day without seeking recognition or reward. Edensor Care Centre, operated by the Diagrama Foundation, provides specialist dementia and nursing care, supporting residents to maintain their independence and dignity through person-centred care and activities.
Carole assists residents at mealtimes, supports activities, accompanies them on outings, and offers companionship. She sits quietly with individuals, shares conversations, and brings laughter into the room. According to staff, she has an instinctive ability to understand what people need and respond with warmth and kindness.
Impact on Residents and Staff
Carole's presence has become a source of comfort and reassurance for residents, who greet her with joy and have developed deep trust in her. She also provides valuable support to the care team, contributing to the warm, family atmosphere at Edensor. Her daughter, Helen, said: “Mum is blissfully unaware of the positive impact she has… she simply loves being part of the Edensor family.”
Carole's nomination for the award recognised the significant difference she makes to residents' lives, particularly at a time when every day matters. The nomination stated: “In a setting where time is precious, Carole helps ensure that residents’ days are not just cared for but truly lived.”
Recognition from Diagrama Foundation
David McGuire, CEO of Diagrama Foundation, said: “We are absolutely delighted that Carole is one of the finalists for this award. She is an extraordinary example of the difference that one person can make simply by giving their time, kindness and companionship. Carole has become such an important part of the Edensor family. Her commitment is remarkable, but what makes her particularly special is that she never seeks recognition. She volunteers because she genuinely cares about the residents and wants to make their days better. We are incredibly proud of Carole and hope she knows just how much she is valued by everyone at Edensor.”
Carole is one of the finalists in the Volunteer category. The winner will be announced at the BBC Make a Difference Awards ceremony on Sunday, 6 September 2026, at Chelmsford Theatre. The awards will be hosted by BBC Radio Essex presenter Sonia Watson and Britain's Got Talent finalist Sonny Green.
