Social media bans for young people under 16 won't worry many disabled children – their parents just can't afford computers or smartphones. A new study from the Family Fund charity says nine in ten families with disabled children on low incomes are digitally excluded. More than half reported difficulties paying for broadband services, while some said they were cutting back on essentials such as food and heating to stay connected.
Digital divide deepens as services move online
The findings come as more public services, healthcare systems and benefit applications move online, increasing concerns that those without reliable digital access may be excluded from essential support. For many disabled children, technology provides much more than entertainment.
Nearly seven in ten families said access to online learning was essential, particularly where children are unable to attend school regularly because of illness or disability, are educated at home, or rely on assistive technology to participate in lessons. Parents also highlighted the role of tablets, specialist software and communication tools in helping children develop skills, express themselves and engage with the world around them.
Technology reduces loneliness and supports wellbeing
The report also found that digital technology can help reduce loneliness and social isolation. Many families said online gaming, messaging and video calls allow disabled children to maintain friendships when physical barriers, illness or mobility challenges make face-to-face interaction difficult. More than half described online gaming as essential for their child.
For some neurodivergent children, personal devices also provide an important way to manage sensory overload and anxiety, helping them feel more comfortable during travel, medical appointments and other stressful situations. According to Family Fund, digital technology can be transformative for disabled children, supporting communication, learning, friendship and independence while helping to reduce isolation and improve wellbeing.
Charity calls for long-term digital inclusion solutions
Lizzie Shelmerdine, head of research at the charity, said digital inclusion should be viewed as a necessity rather than a luxury. The charity argues that long-term solutions are needed to help families get online, build digital confidence and remain connected as society becomes increasingly digital.
