Two Birmingham GP surgeries have been rated among the best in the country for patient satisfaction, according to the latest national survey. Queslett Medical Centre in Great Barr and Dr Kulshrestha Summerfield Family Practice in Winson Green both achieved a remarkable 97% approval rate in the 2026 GP Patient Survey.
This near-perfect score means that almost all patients who use these practices are happy with the level of care and service they receive. The survey, which is conducted annually, asks patients to rate their overall experience of their GP practice, including aspects such as getting through on the phone, waiting times, and the helpfulness of reception staff.
Unexpected Locations
What makes these achievements particularly notable is that neither surgery is located in Birmingham's more affluent areas, such as Sutton Coldfield or Edgbaston. Instead, they serve communities in Great Barr and Winson Green, areas that might not typically be associated with top-tier healthcare services.
The high approval scores place these practices among the best in the entire country, a testament to the dedication of their staff and the quality of care they provide. The survey results reflect not only the performance of individual GPs but also the overall experience of attending and contacting the practice.
Survey Methodology
Patients are asked to participate in the GP Patient Survey each year, with questions focusing on both the clinical performance of GPs and the broader patient experience. Respondents are asked to provide an overall rating based on their experiences, choosing from categories such as very good, good, poor, or very poor.
The 97% approval rate for these two Birmingham surgeries indicates that the vast majority of patients rated their experience as good or very good. This is a significant achievement, especially when compared to other practices across the city and the country.
Contrast with Worst-Rated Surgery
At the other end of the spectrum, Naseby Medical Centre in Saltley received the lowest satisfaction score in Birmingham, with just 38% of patients saying it was doing a good job. This stark contrast highlights the variability in patient experiences across different practices in the city.
While the reasons for such differences are complex and multifaceted, the results serve as a valuable tool for patients when choosing a GP practice and for healthcare providers aiming to improve services.
Impact on Local Healthcare
The success of Queslett Medical Centre and Dr Kulshrestha Summerfield Family Practice is a positive indicator for the local healthcare system. It demonstrates that high-quality primary care can be delivered in diverse urban settings, providing a model for other practices to follow.
Patients in Great Barr and Winson Green can take pride in their local surgeries, which are clearly exceeding national standards. The results also underscore the importance of patient feedback in driving improvements in healthcare services.
As the NHS continues to face challenges, the achievements of these two Birmingham practices offer a glimmer of hope and a benchmark for excellence. Their 97% approval rate is not just a number but a reflection of the trust and satisfaction of the communities they serve.
