British drivers are facing an alarming situation where their vehicles are being held hostage by repair garages over commercial disputes that have nothing to do with their own repairs.
The Stranded Motorists
Several drivers have come forward with disturbing accounts of their cars being towed away for repairs only to become pawns in unrelated financial disagreements between companies. One motorist detailed how a Bidfood delivery lorry reversed into their car outside their home in January, beginning a nightmare scenario that continues nearly a year later.
Bidfood enlisted fleet management company VMS to handle the claim and coordinate repairs, along with providing a hire car. However, the vehicle owner reports complete radio silence from VMS since their car was collected. The assigned manager consistently proves unavailable, and promised return calls never materialise.
Adding insult to injury, the driver has received five penalty charge notices for unpaid Ulez charges, indicating their vehicle has been driven without their knowledge or consent while in the care of the repair network.
Commercial Dispute Leaves Customers Stranded
The heart of the problem appears to be an unrelated commercial disagreement between Cobra, the repair garage, and VMS Global. Greg Ebeling, managing director of Cobra, has openly admitted to refusing vehicle releases because of money he claims VMS owes for completely separate contracts.
This situation has left innocent motorists caught in the crossfire of a business dispute they knew nothing about. Their vehicles remain impounded despite having no connection to the financial argument between the two companies.
Legal and Corporate Responses
Legal experts consulted on the matter have highlighted the inappropriate nature of using customers' vehicles as leverage. One professional told The Guardian: "We have highlighted that our client may be forced into seeking an injunction for release of vehicles, and that any separate alleged monetary dispute should be dealt with under normal court procedure and protocols."
Bidfood has since taken action, stating: "There have been unacceptable delays by VMS Global and the withholding of vehicles, following disputes with garages they engaged to undertake repairs. These issues were not escalated to us as they should have been."
The food wholesaler has confirmed they have terminated their relationship with VMS Global due to the unacceptable service experienced by both the public and their own organisation.
This case serves as a stark warning to motorists about the potential risks when third-party companies manage vehicle repairs, and highlights the importance of understanding your rights when your property becomes entangled in business disputes.
