A retired cancer survivor from Berkshire has described how her life was completely transformed after a five-minute phone call helped her secure a vital annual benefit of £5,740.
A Desperate Financial Situation
Wendy, who is from Berkshire, had found herself in a dire financial position, often having just £10 left in her bank account after paying her essential bills. This forced her to rely on food banks for three years to get by.
She admitted that her state pension payments alone were not enough to live on, leaving her feeling invisible and desperate. Wendy is one of an estimated 1.1 million Brits who are missing out on the Department for Work and Pensions (DWP) Attendance Allowance.
The Turning Point: A Call for Help
Desperate for a solution as her income dropped further last winter, Wendy decided to contact the charity Age UK. She describes the call she made as the one that changed everything.
The adviser from Age UK who returned her call was described by Wendy as a guardian angel. The adviser was patient, did not rush her, and rephrased questions when Wendy was confused. The name 'Attendance Allowance' had been a major barrier, as its wording made Wendy believe she was never eligible for the financial support.
A New Lease on Life
The successful claim has made an immeasurable difference to Wendy's quality of life. You just wouldn't believe how much difference this money has made to me, she said.
Where she was once a regular user of food banks, she can now go to the supermarket and choose her own food. The financial security has also allowed her to buy new clothes, restoring a sense of independence and dignity.
Wendy's advice to others is simple: Just phone up and enquire. She praises Age UK for being amazing, noting that it takes just minutes to find out if you're eligible and that they will apply for the support on your behalf.
For those who need help, the attendance allowance helpline is 0800 731 0122 or 0800 731 0317.
