Millions of pensioners across the UK are being warned about a surge in sophisticated scam texts and emails, designed to steal bank details as Winter Fuel Payments begin to arrive.
How the Scam Works
Criminals are exploiting the annual distribution of Winter Fuel Payments, sending out convincing fake messages that impersonate the Government. These communications often feature official-looking logos and language, urging recipients to "apply," "update details," or "confirm eligibility" for the payment.
Consumer groups and the Department for Work and Pensions (DWP) stress a crucial red flag: the genuine DWP will never ask for personal information, bank details, or require you to apply for the payment. The support is paid automatically to around nine million eligible pensioners, with amounts ranging from £100 to £300.
What You Need to Do
If you receive a suspicious text or email, do not click on any links or provide any information. Officials advise that you should forward suspicious texts to the free number 7726, which is the Government's scam-reporting service. Fake emails can be reported directly to the National Cyber Security Centre.
Staying vigilant is key. Pensions Minister Torsten Bell reinforced the message, stating, "Payments are being made automatically, so don’t worry if yours hasn’t arrived yet. But do stay alert - the Government will never ask you to share personal information or click on links to claim your payment."
Genuine Payment Schedule and Further Support
Most legitimate payments will be processed automatically and are expected to land in bank accounts by mid-December. There is no need to contact the DWP unless your payment has not arrived by the deadline of 28 January 2026.
It is important to note that in Scotland, the Winter Fuel Payment has been replaced by the Pension Age Winter Heating Payment, but the same scam warnings apply as fraudsters may not distinguish between the different schemes.
Pensioners on the lowest incomes are also reminded that they may be entitled to additional support, such as Pension Credit, worth around £4,300 a year on average, or Attendance Allowance for those with care needs.
