The Department for Transport (DfT) has issued a critical warning to drivers that the latest emergency call technology, known as Next Generation (NG) eCall, may not function reliably until 2027. The technology, now fitted in most new cars and light commercial vehicles, should not be relied upon in an emergency before March 31, 2027, according to official guidance.
What is NG eCall and why is it being introduced?
NG eCall is an advanced version of the existing eCall system, which automatically alerts emergency services in the event of a serious collision. The DfT has updated vehicle requirements to include NG eCall, which is being installed in vehicles registered on or after September 1, 2025. These vehicles carry the “75” registration plate, distinguishing them from earlier models.
The upgrade is part of a Europe-wide initiative to standardise emergency response technology. However, the UK’s telecoms infrastructure is not yet fully compatible, and the necessary upgrades are not expected to be completed until March 31, 2027. Until then, the DfT advises that NG eCall may not operate and should not be relied upon in an emergency.
What should drivers do?
For vehicles registered before September 1, 2025, with a “25” plate or earlier, no action is required. However, owners of newer vehicles should check with their retailer to confirm whether their car is fitted with NG eCall. In the meantime, the DfT recommends that in an emergency, drivers should contact emergency services using a mobile phone or a roadside SOS phone, rather than depending on the in-car system.
The DfT stated: “NG eCall has been introduced to ensure a consistent approach across Europe. The UK telecoms infrastructure needs to be upgraded to enable compatibility with NG eCall. These changes are expected to be completed by 31 March 2027.”
Why is this technology important?
eCall is a vital safety feature that improves road safety by enabling faster responses to accidents. The system automatically summons assistance after a serious collision, potentially saving lives by reducing response times. The transition to NG eCall is designed to future-proof the technology, as the UK’s 2G networks, which support the previous version of eCall, are scheduled to be switched off in 2029 and 2030.
NG eCall operates on 4G and 5G networks, ensuring it will work for the majority of a vehicle’s lifespan. The DfT has promised to update its guidance once the infrastructure upgrades are complete, but until then, drivers of new vehicles should be aware of the limitations.
Impact on drivers and the automotive industry
This warning affects a significant number of new car buyers, as NG eCall is now standard in most new vehicles. While the technology holds promise for enhanced safety, the delay in infrastructure means drivers must remain cautious. The automotive industry is adapting to the new requirements, but the DfT’s advice underscores the importance of not relying solely on technology during the transition period.
For now, drivers are urged to stay informed and use alternative methods of contacting emergency services if needed. The DfT’s message is clear: until March 2027, NG eCall is a supplementary feature, not a dependable one.
