Halifax has issued an update after customers reported that their payments were being blocked on Amazon. One customer took to X, formerly known as Twitter, to explain that their purchase had been declined for an item through the online retailer.
The customer said: "I contacted Halifax and they said a security block is on the account, but there has been no fraudulent payments. I have checked my account online and nothing has come out that shouldn't have. How do I remove this block?"
Halifax, which has branches in Birmingham, responded by explaining that the security block is a precautionary measure to protect customers' money. The bank advised: "To remove it, log in to your mobile banking app and message us (Search 'Message us 24/7'). A colleague will assist you."
However, the customer later reported that they were told the bank could not help and that fraud was mentioned despite no fraudulent activity. Halifax apologised and directed the customer to call 0345 720 3040 for further assistance. When asked about visiting a branch, Halifax confirmed: "You're welcome to visit your local branch and the team there will be happy to help. In some cases, security blocks do need to be removed by a specialist team, so you can also call the number shared above."
Halifax also addressed concerns about card replacements, stating: "Your replacement card is usually sent out in advance and should arrive within five working days. You should receive your new replacement card before your old one expires."
Regarding contactless payments, Halifax clarified: "You'll just need to activate your new card first before you can use contactless payments. Once it's activated, you can use it as normal."
