CrossCountry has warned passengers to check before travelling after a power cut in Birmingham city centre caused major disruption across its network. Train services across almost all routes have been withdrawn until further notice on Sunday, August 23, with only the Peterborough, Cambridge and Stansted Airport route expected to operate a near-normal service.
Power cut hits control centre
The power outage, which began on Saturday, August 22, has affected the long-distance operator's control centre, leaving many of the systems used to manage the railway unavailable. A CrossCountry spokesperson said: "A power cut in Birmingham city centre has affected the building where our control centre is located. As a result, many of the systems our control teams use to manage the railway are currently unavailable."
Despite efforts to run services using alternative processes, the operator confirmed that services will be significantly disrupted throughout Sunday. Passengers should expect reductions to services and cancellations across almost all routes during the day.
Alternative arrangements and compensation
CrossCountry said ticket acceptance is in place with other train operators, allowing passengers to use alternative services. Those delayed by 30 minutes or more may be entitled to Delay Repay compensation, and passengers who choose not to travel can claim a refund from their original point of purchase.
The operator strongly advised customers to visit www.nationalrail.co.uk before travelling for the latest information. The spokesperson added: "Although colleagues are working hard to safely operate services using alternative processes, CrossCountry services will be significantly disrupted on Sunday 23 August. While we will run as many trains as possible, passengers should expect significant reductions to services and cancellations across almost all CrossCountry routes throughout the day."
Apology and ongoing updates
CrossCountry apologised to affected passengers, describing the disruption as "significant and unforeseen". The operator said it is working closely with relevant partners and will provide further updates as soon as possible. Passengers are urged to stay informed via National Rail Enquiries and to allow extra time for their journeys.
