Solihull pub reminds customers about good manners
The Greenwood pub in Chelmsley Wood issued a polite social media notice about customer behaviour, stressing that good manners, not shouting, ensures quicker service. Read the full story.
Category : Search result: customer service
Toby Carvery customers furious over 'worst Santa ever'
Families slam Toby Carvery's 'morning of magic' Santa breakfast event as a major letdown, citing a grumpy Santa and lack of festive cheer. Read the full story of the disappointing £10.99 experience.
Halifax clarifies refund rules after £112 ATM error
Halifax has explained its refund process after a customer in Guatemala was left £112 out of pocket from a failed ATM withdrawal. Learn how to dispute a transaction.
West Midlands service station named best in the UK
Strensham Services on the M5 in Worcestershire has been crowned the UK's top service station in a new study. Discover the full rankings and what makes a great pit stop.
Prince William named patron of SAS Regimental Association
The Prince of Wales expresses a 'deep sense of honour' as he is announced as the first royal patron of the elite Special Air Service Regimental Association. Read his full message.
Lidl customer rages as staff 'won't use manned till'
A Lidl shopper in Farnborough was left furious after claiming staff directed him to self-service. The supermarket has apologised and launched an internal review.
Greggs price rise prompts staff advice on complaints
Greggs confirms small price increases due to inflation, with frontline staff given guidance on handling customer complaints. Find out which items are affected.
Virgin Media O2 opens new Manchester city centre office
Virgin Media O2 has moved 1,100 staff to a new 'marquee' Manchester HQ. The telecoms giant says the city centre location boosts recruitment and hybrid working is here to stay. Read more.
Widower's Virgin Media account transfer nightmare
A grieving widower details his three-month struggle to transfer his late wife's Virgin Media account, facing repeated calls and paying double. Read his full story.
Welcome Break's 60th service area opens in Rotherham
Welcome Break launches its 60th UK service station in Rotherham, creating 230 jobs and featuring a dedicated HGV area. Discover the new M1 facilities.
Fire Service Call-Outs Jump 22% Amid Climate Change
Staffordshire firefighters attended over 1,000 extra emergencies this summer as wildfires surged. The chief fire officer warns climate change is now a year-round operational reality. Read the full report.
Lloyds Bank on customer 'thank you' payments
Lloyds Bank has addressed customer demands for cash rewards, following Nationwide's £600m payout. Read its full response and how it compares.
Sainsbury's Bank Closes, NatWest Takes Over 1.8M Accounts
Sainsbury's Bank is closing all accounts by December's end, moving 1.8 million customers to NatWest. Find out what this means for your savings, loans, and digital banking access.
Sainsbury's Bank Accounts Close in December as NatWest Takes Over
NatWest is finalising its acquisition of Sainsbury's Bank, moving 1.8 million customers by December. Find out what account holders need to do next.
Octopus Energy Hits Record 90% Customer Satisfaction
Octopus Energy achieves a record-breaking 90% customer satisfaction rating in the latest Ofgem survey, far exceeding the national average. Discover why they lead the market.
Sainsbury's Bank closes all accounts, moves customers to NatWest
Sainsbury's Bank is closing all remaining customer accounts on Monday, completing its transfer to NatWest. Find out what this means for your banking.
Sky customers get £290 refunds as service ends
Sky is refunding customers up to £290 after discontinuing its Sky Live service. Find out if you're eligible and how the refund process works without any action required.
Sky Live axed: Customers to receive refunds up to £290
Sky is refunding customers up to £290 after discontinuing its Sky Live service. The interactive TV feature will shut down permanently on December 4, 2025.
B&M Christmas 'panic' as shoppers 'act like animals'
A shopper witnessed 'disgusting' scenes of panic and staff abuse at a busy B&M store. Discover the shocking details and why retail workers deserve more respect.
Leon scraps Roast Rewards coffee subscription scheme
Leon discontinues its £25 monthly Roast Rewards coffee subscription after less than two years, sparking customer backlash and boycott threats.
Stepping Hill Hospital Honours Long-Serving Staff & Volunteers
Stockport NHS Foundation Trust celebrates over 150 years of volunteer service and 2,720 years of staff dedication in special awards ceremonies. Read more about the local heroes.
TSB Ranked Worst UK Bank in Which? Study
Which? reveals TSB as the UK's worst high street bank with a 67% customer score. Virgin Money, Santander, and Halifax also rank poorly. Discover if it's time to switch banks.
Tesco scraps Evri parcel service in 1,200 stores
Tesco is ending its Evri ParcelShop service across all 1,200 Express stores by November 28. Find out how this change affects your parcel deliveries and returns.
Boots £29 Vitamin B12 Service Launches in 145 Stores
Boots has launched a new £29 Vitamin B12 injection service across 145 UK stores to help customers manage nutrient deficiencies and boost energy levels.
Warwick University Accommodation Block Fire Contained
University of Warwick students evacuated after major fire at Arthur Vick 1 halls. No injuries reported as emergency services contain blaze. Support offered for temporary accommodation.
Tesco's 'Evergreen' Christmas Trees Spark 'Woke' Fury
Tesco faces customer outrage and boycott calls after renaming its Christmas trees as 'evergreen trees'. Shoppers slam the 'woke' move. Read the full story.
Two injured as car hits tree in Birmingham
Two men were injured, one seriously, after a car left the road and collided with a tree on Bromford Lane in Erdington. Emergency services rushed to the scene. Contact police with information.
Christmas Memorial Service at Woollensbrook Crematorium
Find comfort this festive season at Woollensbrook Cemetery and Crematorium's Christmas carol service. Join in person or online on December 4 for a special memorial event.
M6 Crash: Two Injured, Major Delays After Collision
Two men injured in a multi-vehicle crash on the M6 northbound near Walsall. Severe 90-minute delays and 8 miles of congestion reported. All lanes now open.
Couple trapped by £7,500 flat service charge
A Surrey couple say a soaring service charge has left them trapped, unable to sell their flat and expand their family. Discover their story and the management's response.
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