An Arsenal supporter has praised easyJet cabin crew members after he was frantically trying to discover how his team's Premier League title challengers, Manchester City, were faring mid-flight. Traveller Aamir was in the air while City were competing at Bournemouth - a match they needed to win to prevent the Gunners from claiming their first championship since 2004.
Unable to access his mobile device to check the score, Aamir instead turned to easyJet staff members, who quickly assisted him. "Shoutout the staff on easyJet flight 8746 into Gatwick last night," he wrote in a post. "I asked if there was any way I could find out the City result during the flight and they came through. Champions."
Indeed, runners-up Manchester City were held to a 1-1 draw at the Vitality Stadium, allowing Arsenal's - and Aamir's - celebrations to commence as they secured the Premier League title.
He posted a picture of a printout from the easyJet crew, explaining that he was at 35,000 feet without WiFi when he received a printout from an easyJet Operations Senior named Ryan. "Hello, Chelsea is currently 2-1 vs Spurs, 15 mins left," it read. Regarding the crucial information, the message went on: "City game ended 1-1 meaning Arsenal Champions. Cheers."
Aamir subsequently shared a follow-up snap, revealing he has displayed the printed note in a frame to mark the occasion. "That's some dedication to customer service," one X user responded. "Dare I say, above and beyond."
A second individual was equally impressed with easyJet, writing: "As customer service goes on no-frills airlines, that's actually incredible!" A third person remarked: "easyJet customer service casually delivering life-changing information at 35,000 feet." While a fourth X user commended: "And... I just became an easyJet customer again. See, whoever Ryan is... just opened the door to a giant customer base with a bit of top customer service. This is ridiculous, and amazing!"
Regarding his miniature photo frame concept, one of Aamir's followers suggested he might have stumbled upon something valuable in the merchandise market. "You should probably patent this, get it on a production line quickly and market it to Arsenal fans," they urged. "There's an opportunity for you to make thousands out of this."
