Nationwide has issued a warning to customers regarding delays in accessing new accounts, following a social media inquiry from a member. The building society, which operates branches in Birmingham, responded to a customer who had recently applied for a FlexAccount.
Customer Concern
The customer expressed worry after their account was approved but did not appear on the Nationwide app. They said: "It was approved and account was opened but I can't see it on my app. I am an existing customer and I'm really concerned. Please help."
Nationwide's Response
Nationwide clarified the standard procedure for new accounts, stating: "New accounts can take up to five working days to appear alongside your existing accounts online. If it has been longer than this, please give us a call on 03457 302011, so we can look into this further for you."
Branch Network Expansion
This comes as Nationwide is set to become the UK's largest branch network. From 4 June, the building society will operate 696 branches, comprising 605 Nationwide and 91 Virgin Money outlets, surpassing other high street banks.
While competitors are closing branches—over 80 in June alone and more than 240 by year-end—Nationwide has pledged to keep all its branches open until at least 2030. The mutual remains committed to in-person banking, with data showing continued customer demand for branch services alongside online and phone options.
