Jet2 has confirmed a significant app update from Monday, June 22, which will provide holidaymakers and passengers from Birmingham Airport with more readily available details. The new functionality allows customers to view live flight times, flight status, and updates from 72 hours before their departure. This feature aims to deliver accurate and timely information precisely when customers need it most.
New App Features for Enhanced Travel Experience
In addition to flight updates, the app now enables customers to view details about how and when they can meet their Jet2 in-resort Customer Helper. This includes visit times, locations, and the Customer Helper's name, providing added convenience and reassurance for travelers.
Previous Innovations and Expansion
Last year, Jet2 launched its pioneering 'Live Transfer Status' app functionality, becoming the first UK tour operator to enable customers to track their coach transfer to the departure airport in real time. This feature has significantly reduced call volumes and is already available for customers taking coach transfers back to their departure airport from the Balearics, Canaries, Mainland Spain, Morocco, Turkey, and Bulgaria. This summer, the functionality is expanding to Greece, Cyprus, Malta, Faro, and Madeira.
Customer-Centric Digital Innovation
David Hills, Chief Customer Officer at Jet2, said: “We are always looking at how we can continually improve the experience for our customers and digital innovation is a critical part of that. We are very pleased to be launching this new app functionality, which makes travelling with Jet2 even easier and more convenient. By putting more real-time information in our customer’s hands, we are improving our industry-leading customer experience even further. This is part of our continued investment in delivering the very best customer service there is, and it is another example of how we are continuing to evolve our app and digital offering in response to what customers want from us.”
The update underscores Jet2's commitment to leveraging technology to streamline travel and enhance customer satisfaction, with further digital enhancements expected in the future.
