West Midlands transport satisfaction survey results revealed
New data shows growing passenger satisfaction with West Midlands rail and metro punctuality and value. Bus services, however, see a decline in perceived value. Read the full report.
Category : Search result: passenger satisfaction
Ryanair cuts 1.1m Brussels seats over €10 passenger tax
Ryanair is cutting 2.2 million seats from its Brussels schedule after Belgium announced a five-fold increase in passenger taxes. CEO Michael O'Leary warns of job losses and reduced tourism. Read the full story.
Bus passenger numbers drop in West Midlands
Bus usage across the West Midlands has dropped by over 2%, with transport bosses blaming the national fare cap increase to £3. Discover the figures and what's being done.
UK Flight Delay Rights: Claim Up to £520 Compensation
Passenger complaints to the CAA surge 33% yearly. Know your rights for up to £520 in flight delay compensation, plus meals and accommodation. Learn how to claim.
Ryanair passengers hit with £75 baggage fines at Birmingham
Multiple passengers report being fined £75 at the gate for carry-on bags they claim were compliant with Ryanair's policy. Read their story and get advice to avoid similar charges.
Driving test cancelled after examiner refuses wet seat
A father drove 285 miles for his driving test, only for it to be cancelled before starting due to a damp passenger seat. Read his story and the DVSA's response.
Law Firm in Elite Top 10 for Trainee Satisfaction
Regional law firm Wilkin Chapman Rollits has been ranked in the 'Elite' top 10 of the Chambers Student 2026 Guide for trainee solicitor satisfaction. Discover why their training programme excels.
Labour's crackdown on out-of-area taxi licences
Labour government launches consultation to cut taxi licensing bodies and stop out-of-area work, aiming to boost passenger safety following the Casey Report. Read the full details.
West Midlands Railway changes name and ownership
West Midlands Railway will transfer to public ownership on 1st February 2026, operating as WM Trains Limited. Passengers are advised of the legal change affecting data handling.
Villa fan removed from flight after shouting and drinking
An Aston Villa supporter was escorted off an EasyJet plane by Spanish police after allegedly drinking Stella and shouting about Birmingham. The incident caused an hour's delay.
Ryanair flight returns to Birmingham due to turbulence injuries
A Ryanair flight from Birmingham to Tenerife was forced to return to BHX after turbulence caused injuries. Get the latest details on the incident and passenger safety.
Coroner calls for new passenger rules for young drivers
A coroner urges action on graduated driving licences after three teens died in a Warwickshire crash. Could new drivers face passenger bans?
easyJet flight halted over 'dead passenger' claims
An easyJet flight from Malaga to Gatwick was dramatically stopped after cabin crew suspected an elderly passenger was dead. The airline and passengers give conflicting accounts of the shocking incident.
Dead passenger wheeled onto easyJet flight, claim witnesses
Shocked passengers describe how an 89-year-old woman was allegedly wheeled onto an easyJet flight from Malaga after she had died. The flight was cancelled and all passengers disembarked.
Outrage as 'dead' gran wheeled onto easyJet flight
Shocked passengers claim an 89-year-old British woman was already deceased when relatives boarded her on a Malaga to Gatwick flight, causing a 12-hour delay. Read the full investigation.
Octopus Energy Hits Record 90% Customer Satisfaction
Octopus Energy achieves a record-breaking 90% customer satisfaction rating in the latest Ofgem survey, far exceeding the national average. Discover why they lead the market.
UK Man, 76, Missing After Falling From Cruise Ship
A 76-year-old British man is missing after falling from the Marella Explorer 2 cruise ship near the Canary Islands. A major search operation has been stood down for the night. Read the latest updates.
New UK Taxi Licence Rules: National Standards Set
The UK government announces new national minimum standards for taxi and private hire vehicle licensing to strengthen passenger safety. Learn how this crackdown affects you.
EasyJet boss warns against Budget flight tax increase
EasyJet CEO cautions Chancellor Rachel Reeves against hiking air passenger duty ahead of Budget, as airline posts £665m profit and announces 16 new summer routes from UK airports.
Man, 73, missing after Disney Wonder overboard fall
A 73-year-old Australian man is missing after falling from the Disney Wonder cruise ship. Crews searched for five hours but were unable to locate him. Read the full story.
Metro warning: 'Don't rush closing tram doors'
West Midlands Metro launches safety campaign targeting dangerous behaviour around tram doors. New videos show proper etiquette ahead of Birmingham Eastside extension opening.
Birmingham Uber passengers ranked third worst in UK
Birmingham Uber users have the third lowest passenger ratings in the UK. Discover the city's score and expert tips on how to improve your rider etiquette.
Northern Rail aims for 30m more journeys by 2030
Northern Rail unveils ambitious '30 by 30' plan to boost passenger numbers by 30 million by 2030. Discover how improved reliability and new systems aim to transform travel across the North of England.
TUI cruise catamaran sinks in Caribbean, 55 overboard
Fifty-five passengers leapt into the sea after a TUI cruise excursion catamaran sank in the Dominican Republic. All were rescued. Read the latest statement from TUI.
Ryanair's new passenger fee warning
Budget airline Ryanair has issued an urgent warning to UK passengers about a new verification process that could cost travellers £/€55 if they fail to comply. Here's what you need to know to avoid unexpected charges.
Bristol Airport Expansion: 20M Passenger Plan Revealed
Bristol Airport reveals ambitious expansion proposal to increase capacity to 20 million annual passengers with new terminal facilities and enhanced transport links, promising economic growth and job creation.
Train Delay Compensation: Claim Cash for Shorter Delays
Rail passengers across England and Wales can now claim compensation for shorter delays under expanded Delay Repay schemes. Discover how much you're owed and how to claim.
Hero passenger confronts knifeman on Birmingham train
Courageous commuter Graham Moffatt risked his life to protect fellow passengers when a knifeman went on a rampage aboard a Birmingham-bound train. Read the full story of this remarkable act of bravery.
Hero passenger begged for life in Huntingdon train knife attack
A courageous commuter recounts his harrowing experience facing a knife-wielding attacker aboard a Huntingdon to London train, revealing how he pleaded for his life while protecting fellow passengers during the violent rampage.
Passengers fight back against train ticket machine rip-offs
Passengers across Britain are fighting back against confusing ticket machine pricing that's costing travellers millions. Discover how commuters are challenging unfair fares and what it means for your wallet.
Page 1 of 2