EDF has unlocked £2.5 million to help vulnerable customers tackle energy debt, with more than 1,500 customers regaining control of their energy bills through sustainable payment plans.
Long-Standing Partnership
EDF and Charis Grants have been in partnership for over 20 years, helping more than 15,000 vulnerable customers across the UK to better manage energy debt. With many households continuing to face ongoing cost pressures, the partnership has focused on reaching customers earlier and providing support that delivers lasting change, not just short-term relief.
Customer Support Fund
The partnership’s Customer Support Fund (CSF) has played a key role, enabling more than 1,500 customers to regain control of their energy bills by setting up sustainable payment plans. More than £2.5 million in debt support has been unlocked, giving customers a clear and achievable pathway towards becoming debt free while building long-term financial resilience.
Winter Warmth Choices Scheme
Last winter, the Winter Warmth Choices scheme provided additional flexible support during one of the most challenging times of year. Delivered in partnership with Charis, the scheme offered tailored assistance to ease pressure on household budgets while helping customers stay warm more efficiently.
Support Provided
- Over £1 million in energy bill credits
- 5,787 supermarket vouchers to help cover essential living costs
- More than 2,000 practical items including heated blankets, self-heating mattress toppers, duvets, heated body warmers, heated airers, soup makers and slow cookers
Quotes from Partners
Marie Cox, Vulnerable Customers Process Owner at EDF, said: “We are pleased to have partnered with Charis to support those who may not otherwise seek support, building on over 20 years of work together. By combining financial assistance with practical solutions, we’re not only helping people manage their energy bills today, but also supporting them to build more sustainable habits for the future.”
Jessica Taplin, Chief Executive at Charis Grants, added: “We’re proud to partner with EDF and see the real difference this support is making to people’s lives. By working together, we’re helping customers not only manage immediate challenges, but build confidence and take control of their energy costs for the future. It’s a partnership that’s delivering meaningful, lasting change where it matters most.”
